Access your customers entitled services quickly with the Asset Coverage View.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition availability. |
View Entitlements for an Asset
To view entitlements, open the asset, and then click the Asset Coverage View tab, or the area where the LWCs are embedded
Filter coverages by parent, child, root, or account-level coverages. For parent coverage, five levels of assets are displayed at a time. For child assets, only one level of assets is displayed. To view the next tier of assets in the hierarchy, select View More; however, this action can result in slower load times when there’s a high volume of assets.
Consume Coverages During Work
When maintenance, repair, or support work is covered by a warranty or service contract, link the applicable coverage to the eligible case or work order to track the customer’s entitled services.
To consume coverages during work:
- Navigate to the work order or case.
- On the action menu select Choose Coverage (in mobile Select Coverage).
- Select the applicable coverage and then save.