---
schema_version: "1"
id: 6a7be009a3ebccc3a31cb18ff0b7dac728ed7e0da5d7e64e03aaf9f4485e389e
title: How Do I Discontinue Service?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/faq_support_what_happens_when.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.faq_support_what_happens_when.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9cc1d2c10beb480e18c044690010c3b7064782ffb7a5a1371352fb8376c1935f
description: If the service doesn’t meet your needs, cancel it.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# How Do I Discontinue Service?

If the service doesn’t meet your needs, cancel it.

Users who are up to date with their payments can request a complete download of the data in the system.

To submit your request directly, contact the [Salesforce Customer Support Billing Department](https://help.salesforce.com/HTViewSolution?id=000044615&language=en_US).