---
schema_version: "1"
id: e5b9cd1a765283c95cb097fcb0706d071f9ebb54c735490e1387fae2f2e65f9f
title: Why can’t I log into Data Loader?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/faq_import_dataloader_login.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.faq_import_dataloader_login.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c89286ffc328569cf90ff292091cbf0a2012bd17568c257c11a0efd45ce1725e
description: If you’re having trouble logging in to Data Loader, there are a few solutions to try.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# Why can’t I log into Data Loader?

If you’re having trouble logging in to Data Loader, there are a few solutions to try.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Database.com</strong> Editions</td></tr></tbody></table>

- Add a security token to the end of your password to log in to Data Loader.
- Ask your administrator whether you're working behind a proxy server. If so, adjust your Data Loader settings. If you're using APIs that are behind a proxy server, the proxy server prevents the APIs from connecting with Salesforce servers; you don’t see information about the APIs under Login History.
- Try to log in on another computer to verify that your local device settings aren’t causing the problem.
- Change the Server host to point to the appropriate server in Data Loader by following these steps:

1. Start the Data Loader.
2. Navigate to **Settings** | **Settings**.
3. Set Server host to https://yourInstance.salesforce.com/, where instance\_name is the Salesforce instance you're on.
4. Click **OK** to save your settings.