---
schema_version: "1"
id: 5d989f3ac26a4975e9da9f986ee1ded5a08ceab75895099a3000e2902414f3f9
title: Troubleshoot AppExchange Package Installation Failures
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/faq_distribution_installing_why_did_my_install.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.faq_distribution_installing_why_did_my_install.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5e2bcaf2cd79e335bba32680823b6d18e7a16fa1c8995ab692e814f84255ad94
description: Review common reasons why package installations fail and tips for troubleshooting.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# Troubleshoot AppExchange Package Installation Failures

Review common reasons why package installations fail and tips for troubleshooting.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d140907e39">What's the issue?</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d140907e42">Troubleshooting tips</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="What's the issue?" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e39 ">You don't have permission to install the package.</td>

            <td data-label="Troubleshooting tips" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e42 ">
              <p>Confirm that you have permission to install packages from AppExchange. Your
                Salesforce profile must be assigned one of these permissions:</p><a name="faq_distribution_installing_why_did_my_install__ul_nh4_twh_ccc"><!-- --></a>
              <ul id="faq_distribution_installing_why_did_my_install__ul_nh4_twh_ccc">
                <li>Download AppExchange Packages</li>
                <li>Manage Billing</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="What's the issue?" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e39 ">The package includes custom objects that cause your org to exceed its custom
              object limit.</td>

            <td data-label="Troubleshooting tips" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e42 ">
              <p>Remove unused custom objects from your org, or upgrade your Salesforce
                edition.</p>
              <p style="margin-bottom:0;">To check the number of custom objects that you have compared to your
                org's allocation, go to <a href="https://help.salesforce.com/s/articleView?id=xcloud.dev_force_com_system_overview_page.htm&amp;type=5&amp;language=en_US" target="_blank">System Overview</a>. To find your Salesforce
                edition, go to <a href="https://help.salesforce.com/s/articleView?id=xcloud.overview_finding_edition.htm&amp;type=5&amp;language=en_US" target="_blank">Company Information</a>.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="What's the issue?" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e39 ">The package includes custom tabs that cause your org to exceed its custom tab
              limit.</td>

            <td data-label="Troubleshooting tips" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e42 ">
              <p>Remove unused custom tabs from your org, or upgrade your Salesforce
                edition.</p>
              <p style="margin-bottom:0;">To check the number of custom tabs that you have compared to your org's
                allocation, go to <a href="https://help.salesforce.com/s/articleView?id=xcloud.dev_force_com_system_overview_page.htm&amp;type=5&amp;language=en_US" target="_blank">System Overview</a>. To find your Salesforce
                edition, go to <a href="https://help.salesforce.com/s/articleView?id=xcloud.overview_finding_edition.htm&amp;type=5&amp;language=en_US" target="_blank">Company Information</a>.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="What's the issue?" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e39 ">The package can't be found during the installation.</td>

            <td data-label="Troubleshooting tips" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e42 ">
              <p>The provider might have been recently updated or deleted the package. Contact
                the provider to confirm the installation URL.</p>
              <p style="margin-bottom:0;">To find the provider's contact
                details, go to the More Details tab of the AppExchange listing.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="What's the issue?" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e39 ">The extension package you're installing requires a base package.</td>

            <td data-label="Troubleshooting tips" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e42 ">Install the base package first. Then retry the extension package
              installation.</td>

          </tr>
          <tr class="">
            <td data-label="What's the issue?" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e39 ">The package requires components or features that aren't enabled in your
              org.</td>

            <td data-label="Troubleshooting tips" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e42 ">
              <p>Compare the requirements of the package against the <a href="https://help.salesforce.com/s/articleView?id=xcloud.overview_limits_general.htm&amp;type=5&amp;language=en_US" target="_blank">features in your Salesforce edition</a>.</p>
              <p style="margin-bottom:0;">To
                check the features that a package requires, go to the Compatibility section on the
                More Details tab of the AppExchange listing. To find your Salesforce edition, go
                to <a href="https://help.salesforce.com/s/articleView?id=xcloud.overview_finding_edition.htm&amp;type=5&amp;language=en_US" target="_blank">Company Information</a>.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="What's the issue?" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e39 ">The package contains Apex code and you’re not authorized to run Apex in your
              org.</td>

            <td data-label="Troubleshooting tips" class="slds-cell-wrap" style="vertical-align:top;" headers="d140907e42 ">
              <p>Confirm that you have permission to run Apex. Your profile must be assigned
                this permission:</p><a name="faq_distribution_installing_why_did_my_install__ul_mnq_223_ccc"><!-- --></a>
              <ul id="faq_distribution_installing_why_did_my_install__ul_mnq_223_ccc">
                <li>Author Apex</li>
              </ul>
            </td>

          </tr>
        </tbody>
      </table>