---
schema_version: "1"
id: e9777542cea3cecce404bbf291a3de31e1165a12158231b77de255a77dae2f69
title: Upgrade a Contactless User to a Community License
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/external_identity_manage_upgrade_contactless_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.external_identity_manage_upgrade_contactless_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f2907acb6053f0bee77e364b6df0568d4ccd4dcc6022c8e32ad0a46a664203b7
description: Upgrade users with an External Identity license to a community license to give them more access to your site. To upgrade a user, you must first assign the user a contact.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Upgrade a Contactless User to a Community License

Upgrade users with an External Identity license to a community license to give them more access to your site. To upgrade a user, you must first assign the user a contact.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d90386e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d90386e72 ">To add a contact to a contactless user:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d90386e72 ">Manage User OR Manage External User OR Edit Self-Service User</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-identity-264-0-0-production-enus/699dab6f-8f1a-4662-b24f-6521d5b747f7/images/icon_note.png)

Note The contactless users feature is available only with the External Identity license, which enables access to the Salesforce Customer Identity product.

1. To add a contact to a contactless user, update the user’s record with Apex, SOAP, or Bulk API.
    
    ```
    
        Account a = [SELECT Id FROM Account WHERE Id = '001xx000003DIyf'];
        Contact c = new Contact();
        c.FirstName = 'Sonia’;
        c.LastName = 'James';
        c.AccountId = a.id;
        insert c;
        User u =  [SELECT Id FROM User WHERE Id = ‘005xx000001TLlf’];
        u.ContactId=c.id;
        update u;
       
    ```
2. Upgrade to a community license.
    1. From Setup, enter Users in the Quick Find box, then select **Users**.
    2. Click **Edit** next to the user you want to upgrade.
    3. Select the new license, profile, and role for the user.
    4. Optionally, specify a new profile and role.
    5. Save your changes.