---
schema_version: "1"
id: d26e42124b38ce539febe46f0779d698f633d5082b2139718af3995442405f37
title: Downgrade Users with Community Licenses to Contactless Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/external_identity_manage_downgrade_contactless_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.external_identity_manage_downgrade_contactless_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8aa292552ed9ca86aa8b94d01ac41294f41a44f120aa816e238c4d84fe010bd0
description: You can convert users with community licenses to contactless users. By converting users, you can expand your Experience Cloud site’s reach without adding to the cost. For example, you can downgrade inactive or unqualified users and then upgrade them to full-featured site users later on. You can downgrade users from Setup and through the API.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Downgrade Users with Community Licenses to Contactless Users

You can convert users with community licenses to contactless users. By converting users, you can expand your Experience Cloud site’s reach without adding to the cost. For example, you can downgrade inactive or unqualified users and then upgrade them to full-featured site users later on. You can downgrade users from Setup and through the API.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-identity-264-0-0-production-enus/699dab6f-8f1a-4662-b24f-6521d5b747f7/images/icon_note.png)

Note Community licenses are used to access Experience Cloud sites.

Downgrading an Experience Cloud site user to a contactless user is a two-step process. You disable the site user, and then reactivate them as a contactless user. When you disable users, Salesforce deactivates them and invalidates their usernames by renaming them. You restore the usernames when you reactivate the users. Reactivated users receive a Welcome New Member email from Salesforce. You can prevent Salesforce from sending welcome emails from Experience Workspaces.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-identity-264-0-0-production-enus/699dab6f-8f1a-4662-b24f-6521d5b747f7/images/icon_note.png)

Note The contactless users feature is available only with the External Identity license, which enables access to the Salesforce Customer Identity product.

1. Disable the user’s contact.
    1. From the user’s contact detail page, save the contact’s username.
    2. From the action dropdown menu, select **Disable User**.
2. (Optional) Disable welcome emails.
    1. From Experience Workspaces, select **Administration**, and then select **Emails**.
    2. Under Email Templates, deselect **Send welcome email**.
3. Activate the user as a contactless customer or partner.
    1. From Setup, enter Users in the Quick Find box, then select **Users**.
    2. Next to the user you’re downgrading, click **Edit**.
    3. For user license, select **External Identity**, and then select a customer or partner profile.
    4. Select **Active**.
    5. Restore the username name by replacing the username with the one you saved.
4. Save your changes.

You can also downgrade users in bulk from the API. If you’re downgrading in bulk, assign the users to a profile. In this example, we’re downgrading a single user.

```
//Disable user	
String uName;
User u = [SELECT Id, UserName FROM User WHERE Id = '005xx009871TQXL'];
u.IsPortalEnabled=false;
uName = u.UserName;
Update u;

//Activate as a contactless user
User u1 = [SELECT Id, UserName, IsActive FROM User WHERE Id = '005xx009871TQXL'];
u1.UserName = 'sarah@mycompany.com'; // Or uName from above
u1.IsActive = true;
Update u1;
```