---
schema_version: "1"
id: eeff03d9cbae5ef4f103665716d9552393a738ffd77850fd72d3a3edb43b8287
title: Complete Pre-Work for the Email Opt-Out Flow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/essentials_ubsubscribe_prework.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.essentials_ubsubscribe_prework.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 83fa2a954b50d293d1a1a70c43c7e95c8697860af5c43ef6f90f6e5f4b84e910
description: Create one queue, activate two fields, and connect your support email address before building your Flow.
products:
  - Cross Cloud
release: "264"
---
# Complete Pre-Work for the Email Opt-Out Flow

Create one queue, activate two fields, and connect your support email address before building your Flow.

## Create an Unsubscribe Requests Queue for Cases

1. Open **Service Setup**.
2. Search for Queues, and open it.
3. Click **New**.
4. Name your Queue Unsubscribe Requests.
5. Move **Case** to the Selected Objects column.
6. Find the users who need access to the queue, and move them to the Selected Members column.
7. Save your changes.

## Connect Your Support Email Address So Customer Emails Automatically Become Salesforce Cases

1. Open **Setup**.
2. Search for **email-to-case** in Quick Find, and open it.
3. Scroll down to the Routing Addresses, and click **New**.
4. Give your email address a Routing Name like Support Email Address.
5. Enter your email address, and fill in the rest of the fields.
6. Save your changes.
7. Verify your email address via the verification email that's sent to you.
8. Back on the Email-to-Case landing page, click the name of the email address you just added.
9. Look for the yellow banner with a support address that was created for you by Salesforce. Copy and paste that email address into the email forwarding settings for your email client.
10. Click **Edit**.
11. Select **Queue** from the Case Owner dropdown.
12. Search for the **Unsubscribe Requests** queue you just created.
13. Select your desired case priority.
14. Set the Case Origin field to **Email**.
15. Save your changes.

## Add the Email Opt Out Field to Contacts

1. Go to **Object Manager** | **Contact** | **Fields & Relationships** | **Email Opt Out** | **Set Field-Level Security**.
2. Choose which users have visibility into this field.
3. Save your changes.

## Add the Email Opt Out Field to Leads

1. Go to **Object Manager** | **Contact** | **Fields & Relationships** | **Email Opt Out** | **Set Field-Level Security**.
2. Choose which users have visibility into this field.
3. Save your changes.