---
schema_version: "1"
id: d26e83fa32fc969e28148d4feb4f7e3a79ccc8b6522b379d98596ee634056706
title: Sync Emails and Activities
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/essentials_sync_emails.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.essentials_sync_emails.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6c3c09633ba477399fb7f9354f8086913a2f286826065d6434cd0fa6f1a591cf
description: Automatically bring your business emails and events into Salesforce with Einstein Activity Capture. Then your deals, cases, and contacts will show any related emails and events.
products:
  - Cross Cloud
release: "264"
---
# Sync Emails and Activities

Automatically bring your business emails and events into Salesforce with Einstein Activity Capture. Then your deals, cases, and contacts will show any related emails and events.

## How Do I Set It Up?

From the home page, select **Connect to Email and Activities**.

![Connect Your Email Shown on the Setup Assistant](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/essentials/images/essentials_setup_assistant.png)

Then follow the steps in the guided setup. Once you’ve successfully set it up, a confirmation banner appears at the top of your screen.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/images/icon_note.png)

Note If you use Email-to-Case to create support cases from your emails, make sure to use a different email address for Einstein Activity Capture. [What's Email-to-Case?](https://help.salesforce.com/articleView?id=essentials_email_social_cases.htm&language=en_US)

## What Should I Do If It Doesn’t Connect?

If your emails and activities aren’t syncing after you complete the setup flow, try enabling Einstein from Setup. Here’s how to do just that.

1. Go to Setup ![setup gear icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/essentials/images/essentials_setup_gear_icon.png) and enter **Permission Sets** in the Quick Find box.
2. Select **Inbox With Einstein Activity Capture** and click **Manage Assignments**.
3. Check the box next to your name and click **Remove Assignments.**
4. Click **Okay** in the pop up and then click **Done**.
5. Check the box next to your name and click **Remove Assignments**.
6. Click **Done**.
7. Go to your profile by clicking on either your profile image or the placeholder image in the top right of your screen.
8. Click **Settings**in the drop down.
9. In the Quick Find box, enter **Einstein Activity Capture**.
10. Click **Settings**.
11. If an email address appears, click **Disconnect** then **Reconnect**. If no email address appears, click **New Account**and follow the prompts.

## How Can I Check If My Email Is Connected?

If you’d like to see what email accounts are connected, there’s an easy way to do just that.

1. Go to your profile by clicking your profile image or the placeholder image in the top right of your screen.
2. Click **Settings** in the dropdown.
3. Type **Einstein Activity Capture** in the Quick Find box.
4. Click **Settings**.
5. Dismiss the modal to see a list of your connected accounts.

#### See Also

- [Set Up Einstein Activity Capture](https://help.salesforce.com/articleView?id=aac_configure.htm&language=en_US)
- [Use Einstein Activity Capture](https://help.salesforce.com/articleView?id=aac_use_eac.htm&language=en_US)