--- schema_version: "1" id: c555f6a3e332982d272ea56faff0e8eea5ae69e29374397ae6ed044ab9668fbf title: Manage Your Essentials Subscription collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/essentials_subscription.md canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.essentials_subscription.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 000fbaede97f7e87107eee6094ebf3a6b26a0854f3b59eda0fc27879bc89ef28 description: Add or subtract users, update the credit card on file, and more from the Manage Subscription page in Setup. products: - Cross Cloud release: "264" --- # Manage Your Essentials Subscription Add or subtract users, update the credit card on file, and more from the Manage Subscription page in Setup. You can find the Manage Subscription page from the gear icon. ![Image of Gear icon drop-down menu with Manage Subscription selected.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/essentials/images/essentials_manage_subscription.png) The following is a list of all actions you can take on this page. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/images/icon_note.png) Note To upgrade your subscription or switch between monthly and annual billing, reach out to your Account Executive. To find his or her contact information, log into store.salesforce.com and look under **Your Account Contact**. ## Add or Subtract Users To change the number of user licenses you’re paying for, click Manage licenses. This option is available for your overall number of users, and the number of users able to access certain paid add-ons. ![Image of manage licenses link below number of users. Below that, you have essentials edition - inbox promotion and digital engagement add-ons with a manage licenses option under digital engagement.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/essentials/images/essentials_your_subscription.png) Your add-ons and extra features appear in the Your Subscription section. | What You See | What It Means | More Info | | --- | --- | --- | | Essentials Edition - Inbox Promotion | As an Essentials subscriber, you can enjoy Inbox at no charge. Inbox lets you integrate your email and calendar with Salesforce. | [Set up Inbox](https://help.salesforce.com/articleView?id=inbox_setup.htm&language=en_US) | | Digital Engagement | Your first chat license is free with Essentials. As you add users, the option to add more chat licenses appears here. | [Offer Live Customer Support with Chat and Messaging](https://help.salesforce.com/s/articleView?id=xcloud.essentials_chat_messaging.htm&release=264.0.0&type=5 "Offer your customers instant conversation with web chat and Facebook Messenger for Essentials. Chats and messages are delivered to team members alongside their other work in Salesforce, so they can handle cases, chats, messages, and everything else side by side.") | | Dialer for Essentials | Create a phone in Salesforce that lets your team take and make calls from one phone number. | [Phone Options in Salesforce Essentials](https://help.salesforce.com/s/articleView?id=xcloud.essentials_phone_options.htm&release=264.0.0&type=5 "Use Salesforce to make and log calls with Sales Dialer or Dialer for Essentials. Or, connect a third-party phone product to Salesforce using Open CTI. All of our phone options let you make and receive calls in Salesforce and log calls to related account and contact records.") | | Sales Dialer | Create a phone in Salesforce with additional features, like multiple phone numbers, personal voicemail, and more. Contact Salesforce to purchase this add-on. | [Phone Options in Salesforce Essentials](https://help.salesforce.com/s/articleView?id=xcloud.essentials_phone_options.htm&release=264.0.0&type=5 "Use Salesforce to make and log calls with Sales Dialer or Dialer for Essentials. Or, connect a third-party phone product to Salesforce using Open CTI. All of our phone options let you make and receive calls in Salesforce and log calls to related account and contact records.") | | File Storage | Add more file storage beyond the 1 GB allotted. | [Data and File Storage Allocations](https://help.salesforce.com/articleView?id=overview_storage.htm&language=en_US) | | Data Storage | Add additional data storage beyond the 10 GB allotted. | [Data and File Storage Allocations](https://help.salesforce.com/articleView?id=overview_storage.htm&language=en_US) | After you add users, your bill is updated and your user licenses are active within about 30 minutes. After you subtract users, your bill is updated at the start of the next billing cycle. This could be the next month (monthly billing) or the next year (annual billing). ## Update Your Credit Card on File If you’ve missed a payment due to an expired credit card or have another need to change your payment method or billing address, click **Update payment method**. ![Image of Payment & Billing Information box with Update Payment Method link highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/essentials/images/essentials_update_payment.png) ## Add More Features You can purchase add-on features that expand what you can do with Salesforce. Click **Add On** next to the feature. ![Image of Grow Your Business Faster box with File Storage, Data Storage, and Lightning Dialer add-ons](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/essentials/images/essentials_add_on.png) ## Cancel Your Subscription There’s a cancellation button at the bottom of the page. Indicate why you’re leaving us, then click **Cancel Subscription**. This cancels the auto-renewal at the next billing cycle, either next month (monthly billing) or next year (annual billing). Your account remains active until then.