---
schema_version: "1"
id: ba751dcddd4f767314573c45649fc58fe7deb940f0faed9bc1784c55f7630c27
title: Let Your Customers Help Themselves
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/essentials_self_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.essentials_self_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c093b673d3130c6938150e9ad134dc39d62a17295976e6e771bbfc3d7a07f66a
description: Give your customers the gift of self-service. When your customers can answer their own questions, your team can spend more time making deals and solving bigger customer issues. Write and organize articles with Knowledge that provide information about your business and answer common questions. Serve up your categorized articles in a help center so your customers can find exactly what they need. If they have a question that requires human intervention, they can log a case to your team. (Or if you’re feeling spiffy, you can offer live chat, too).
products:
  - Cross Cloud
release: "264"
---
# Let Your Customers Help Themselves

Give your customers the gift of self-service. When your customers can answer their own questions, your team can spend more time making deals and solving bigger customer issues. Write and organize articles with Knowledge that provide information about your business and answer common questions. Serve up your categorized articles in a help center so your customers can find exactly what they need. If they have a question that requires human intervention, they can log a case to your team. (Or if you’re feeling spiffy, you can offer live chat, too).

- **[Write Useful Help Articles for Your Customers and Your Team](https://help.salesforce.com/s/articleView?id=xcloud.essentials_knowledge.htm&release=264.0.0&type=5)**  
    Use Knowledge to write and share articles, so your team can leverage your communal knowledge to help customers faster. You can also surface your Knowledge base in your help center to let customers find answers on their own.
- **[Create a Self-Service Website](https://help.salesforce.com/s/articleView?id=xcloud.essentials_help_center.htm&release=264.0.0&type=5)**  
    Help Center lets you share Knowledge articles that answer common questions, so your customers can help themselves. You can also provide Chat or a contact button so that customers can reach out to your team for the issues that require human intervention.