---
schema_version: "1"
id: eb1931453a0084f6c939144058858764435fc2125c2ee06527084c34e8a0e670
title: Create a Self-Service Website
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/essentials_help_center.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.essentials_help_center.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 81612162588bcb1b40ec1018d7fb103c9f81050c66b9644e0149211af89d2685
description: Help Center lets you share Knowledge articles that answer common questions, so your customers can help themselves. You can also provide Chat or a contact button so that customers can reach out to your team for the issues that require human intervention.
products:
  - Cross Cloud
release: "264"
---
# Create a Self-Service Website

Help Center lets you share Knowledge articles that answer common questions, so your customers can help themselves. You can also provide Chat or a contact button so that customers can reach out to your team for the issues that require human intervention.

## Why Do We Use It?

Help Center offers a centralized place for your customers to help themselves with any questions they have about your business.

![An example of a help center for a coffee shop.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/essentials/images/essentials_Help_center_example.png)

## Why Is It Important?

Help Center is a quick and easy way for your customers to get the answers they need without waiting to get in touch with someone on your team. Your team saves time by letting customers answer common issues with articles, so they can focus on closing the tricky cases that your articles can’t solve.

- **[Prepare for Your Help Center](https://help.salesforce.com/s/articleView?id=xcloud.essentials_help_center_prepare.htm&release=264.0.0&type=5)**  
    Get ready to create your branded, self-service help center. Plan or write your articles and their categories, decide which topics you want to feature, and gather your branding materials.
- **[Build an Effective Self-Service Help Center](https://help.salesforce.com/s/articleView?id=xcloud.essentials_effective_self_service.htm&release=264.0.0&type=5)**  
    Customer-friendly support doesn’t have to be complicated or burdensome for your team. Offer a self-service help center as an effective and cost-efficient way to grow your business. Follow these tips to get the most value out of self-service.

#### See Also

- [Prepare for Your Help Center](https://help.salesforce.com/s/articleView?id=xcloud.essentials_help_center_prepare.htm&release=264.0.0&type=5 "Get ready to create your branded, self-service help center. Plan or write your articles and their categories, decide which topics you want to feature, and gather your branding materials.")
- [Set Up Help Center with a Guided Setup Flow](https://help.salesforce.com/articleView?id=help_center_setup_flow.htm&language=en_US)