---
schema_version: "1"
id: bd95f5822e1ea917a92ba031e24deef2f31dbe4184af52afb606ee54b9bb5fd4
title: Create a Company Phone for Your Team
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/essentials_dialer.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.essentials_dialer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a25af0f6c068180f1b6ecbdc6f90bf1ce30f49ae8446217dacb1cc2407468b95
description: Create a single phone number that connects your customers to your team. Your team can take and make calls from Salesforce. Personalize conversations based on past call history, take notes, and finalize a deal or case details all within Salesforce. Align your customers’ phone experience with your company by uploading your own recorded messages and wait music.
products:
  - Cross Cloud
release: "264"
---
# Create a Company Phone for Your Team

Create a single phone number that connects your customers to your team. Your team can take and make calls from Salesforce. Personalize conversations based on past call history, take notes, and finalize a deal or case details all within Salesforce. Align your customers’ phone experience with your company by uploading your own recorded messages and wait music.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Essentials is available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong> Edition</td></tr></tbody></table>

Dialer for Essentials consolidates your company’s phone calls to one phone number, so incoming calls have a better chance of connecting to someone on your team. Your team takes the calls from either the Sales app or Service console app, where they can view and update related records like contacts or leads, see call history, take notes, and log calls.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/images/icon_note.png)

Note Dialer for Essentials is for use only by customers in the US and Canada, and is intended to be used to dial US and Canadian numbers only.

When you’re open and available, the customer hears your Greeting While Open message and Wait Music. When you’re closed, they hear the Greeting While Closed message.

![dialer customer call flow](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/essentials/images/essentials_dialer_recordings_diagram.png)

If your team doesn’t pick up the call, the customer hears either the No One Available message or the Customer Callback message depending on your settings. If the customer requests a callback, they hear the Callback Confirmation message.

Want to see it in action? Our 1-mnute feature tour will show you how it all works. Watch the tour: [![Watch Video Demo](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-essentials-264-0-0-production-enus/e0001bec-929a-481e-9d65-d13539e5cfe8/resources-global/_corporate/images/play_btn.png)Use a Phone in Salesforce with Dialer for Essentials](https://salesforce.vidyard.com/watch/Kf6gEy1fnA1UCnfyYK33NF) (1 minute)