---
schema_version: "1"
id: 0233c00ef622652eb9ea9467e23c77296cce2870d06eb25af622158b1932f80a
title: Data Access and Export for Service Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_portability_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_portability_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5de7dcff4f7233d2ef6a6683c14005c8b07becdff975cb13cdbd8e11d7fa1c9
description: When requested, provide the data you’ve received from your customers on cases and work orders to comply with various data protection and privacy regulations.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Access and Export for Service Cloud

When requested, provide the data you’ve received from your customers on cases and work orders to comply with various data protection and privacy regulations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Some laws require you and your company to let customers take their data with them. We’ve listed a few of the obligations that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- Customer Contracts

If you have customers or users who want to take the data that you’ve received from them, review these common requests. We’ve provided links to the procedures related to those requests.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.333333333333336%">
          <col style="width:21.36752136752137%">
          <col style="width:45.2991452991453%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d15676e55">Common Customer Request</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d15676e57">Actions to Consider</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d15676e59">Things to Consider</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d15676e55 ">My customer wants to know how many cases she has filed with my company.</td>
            <td data-label="Actions to Consider" class="slds-cell-wrap" rowspan="5" style="vertical-align:top;" headers="d15676e57 "><a href="https://developer.salesforce.com/docs/atlas.en-us.dataLoader.meta/dataLoader/exporting_data.htm" target="_blank">Export Data</a></td>
            <td data-label="Things to Consider" class="slds-cell-wrap" rowspan="5" style="vertical-align:top;" headers="d15676e59 ">
              <p>Consider which available data format best suits your customer’s
                needs.</p>
              <p>Fields that contain relevant data can include open text fields in which
                agents and field service workers share internal notes about customers and cases.
                Notes can include personal information such as customer birthdays and
                nicknames.</p>
              <p>If your customer no longer wants you to keep the personal data
                that you’ve collected, you can delete it. See <a href="https://help.salesforce.com/articleView?id=xcloud.basics_deleting_records.htm&amp;type=5&amp;language=en_US" target="_blank">Delete
                  Records</a>.</p>
              <p>You can use Data Loader to download and share CSV files of a
                customer's data. See <a href="https://developer.salesforce.com/docs/atlas.en-us.dataLoader.meta/dataLoader/data_loader.htm" target="_blank">Data Loader
                  Guide</a>.</p>
              <p style="margin-bottom:0;">If you subscribe to Service Cloud Einstein and want to
                export case data, you can request data containing past versions. Just contact
                Salesforce Customer Support for help.</p>
            </td>
          </tr>
          <tr class="">
            <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d15676e55 ">My customer wants to know how many points of contact my company has for
              him.</td>
          </tr>
          <tr class="">
            <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d15676e55 ">My customer wants all information they've provided in a case, or all cases, to
              give to another company or third party.</td>
          </tr>
          <tr class="">
            <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d15676e55 ">My customer wants to compare notes from a specific case with their
              records.</td>
          </tr>
          <tr class="">
            <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d15676e55 ">My customer wants me to provide a complete record of all their interactions
              with my company.</td>
          </tr>
        </tbody>
      </table>