---
schema_version: "1"
id: 05cd60a4b38eb7265371e11648a43ed0d6db24c9f248bdd6962d48c6a51cd1b7
title: Data Access and Export in Account Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_portability_pardot.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_portability_pardot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c9bc7d40a53faff9357b71bbbaa5ae98bfadc3ce45d9699313e0bda814390b24
description: When your customers request that you share the data you’ve received from them, Account Engagement offers tools to help you comply with data protection and privacy regulations. Review these examples of common customer requests and things to consider. Then determine how best to comply with the regulations that apply to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Access and Export in Account Engagement

When your customers request that you share the data you’ve received from them, Account Engagement offers tools to help you comply with data protection and privacy regulations. Review these examples of common customer requests and things to consider. Then determine how best to comply with the regulations that apply to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: all editions</td></tr></tbody></table>

Here are a few of the most common regulations that are important to companies collecting and processing customer data.If you have customers or users who want to take the data that you’ve received from them, review these common requests. We’ve provided links to the procedures related to those requests.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d8810e57">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d8810e60">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d8810e63">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d8810e57 ">A contact on my account left the company and wants to take her information with
            her.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d8810e60 ">
            <a href="https://help.salesforce.com/s/articleView?id=mktg.pardot_export_prospects.htm&amp;type=5&amp;language=en_US" target="_blank">Export Prospects</a>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d8810e63 ">
            <p>Use the Account Engagement API or a CSV export.</p>
            <p style="margin-bottom:0;">Consider
              archiving the prospect in the recycle bin, then contacting support to permanently
              delete the prospect.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d8810e57 ">
            <p>My prospect decided to not proceed with a potential deal with us. Instead,
              she’s working with our competitor.</p>
            <p style="margin-bottom:0;">She asked for the personal data we collected
              from her.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d8810e57 ">
            <p>We received a legal hold on certain customer records.</p>
            <p style="margin-bottom:0;">And a court order
              requires us to provide the data that’s relevant to a specific
              customer.</p>
          </td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d8810e60 ">
            <a href="https://help.salesforce.com/s/articleView?id=mktg.pardot_export_prospects.htm&amp;type=5&amp;language=en_US" target="_blank">Export Prospects</a>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d8810e63 ">
            <p>When you export this customer’s data:</p>
            <ul>
              <li>Retain a copy for restriction of processing purposes.</li>
              <li>Provide a copy for the court order.</li>
            </ul>
          </td>

        </tr>
      </tbody>
    </table>

- General Data Protection Regulation (GDPR), European Union
- Customer Contracts