---
schema_version: "1"
id: 6985a01e4b5eda3e0a8390ea9b561cfd96b6623fa19ef0516b67650a4d9b42b6
title: Data Access and Export for Loyalty Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_portability_loyalty.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_portability_loyalty.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c7b96a6d49128f37af03db5f28ec46c6a67adeb4321387a10f179010da8cf2af
description: When your customers request it, prepare and pack up the data you received from them to comply with data protection and privacy regulations. Determine the best way to work toward complying with the regulations that apply to your company.
products:
  - Loyalty Management
release: "264"
---
# Data Access and Export for Loyalty Management

When your customers request it, prepare and pack up the data you received from them to comply with data protection and privacy regulations. Determine the best way to work toward complying with the regulations that apply to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Performance</strong>, <strong>Enterprise</strong>, <strong>Developer</strong>, and <strong>Unlimited</strong> Editions.</td></tr></tbody></table>

Some laws require your company to let customers take their data with them. Examples of regulations that are important to many companies collecting and processing their customers’ data include:

- General Data Protection Regulation (GDPR), European Union
- Customer Contracts

If you have customers or users who want to take the data that you received from them, review these common requests.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d24251e81">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d24251e84">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d24251e87">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d24251e81 ">My loyalty program member asked for the personal data we collected from them and
            the transaction activities in the loyalty program.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d24251e84 ">
            <p>
              <a href="https://help.salesforce.com/articleView?id=exporting_data.htm&amp;type=5&amp;language=en_US" target="_blank">Export Data</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/articleView?id=rd_reports_build.htm&amp;type=5&amp;language=en_US" target="_blank">Build a Report</a>
            </p>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d24251e87 ">
            <p>Consider which data format best suits your lead’s needs.</p>
            <p style="margin-bottom:0;">You can use Data
              Loader to download and share CSV files of a customer's data. See <a href="https://developer.salesforce.com/docs/atlas.en-us.dataLoader.meta/dataLoader/data_loader.htm" target="_blank">Data Loader Guide</a>.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d24251e81 ">
            <p>We received a legal hold on certain customer records.</p>
            <p style="margin-bottom:0;">And a court order requires us to provide the data that’s relevant to a specific
              customer.</p>
          </td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d24251e84 ">
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/articleView?id=exporting_data.htm&amp;type=5&amp;language=en_US" target="_blank">Export Data</a>
            </p>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d24251e87 ">
            <p>When you export this customer’s data:</p>
            <ul>
              <li>Retain a copy for restriction of processing purposes.</li>

              <li>Provide a copy for the court order.</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>