Data Access and Export for Health Cloud

Your customers can request a copy of the data received from them and stored in Health Cloud. To work toward complying with various data protection and privacy regulations, export the data and pack it up.

Required Editions

Available in: All Editions

Some laws require you and your company to let customers take their data with them. We’ve listed a few of the obligations that are important to many companies collecting and processing their customers’ data.

General Data Protection Regulation (GDPR), European Union
Customer Contracts
California Consumer Privacy Act (CCPA), United States

If you have customers or users who want to take the data that you’ve received from them, review these common requests. We’ve provided links to the procedures related to those requests.

Common Customer Request	Actions to Consider	Things to Consider
My patient wants to move all her data to another health care provider and leave no record with the old one.	Build a Report Export Data Delete Patient Data Retrieve, export, and delete the NetworkActivityAudit records for the patient	Consider which data format best suits your patient’s needs. You can obtain data from reports: Account details can be obtained using a standard report. Household details can be obtained using a custom report created on the Account Contact Relationship object. For business and personal relationships, create separate reports on the Account-Account Relationship and Contact-Contact Relationship objects. Cases, Activities, and Users can be obtained using a standard report. Many managed custom objects, such as EHR objects, Candidate Patient, Provider, Program Patient Affiliation, Program Patient Summary, Problem, and Case, can be exported via standard reports.

Common Customer Request

Actions to Consider

Things to Consider

My patient wants to move all her data to another health care provider and leave no record with the old one.

Build a Report
Export Data
Delete Patient Data
Retrieve, export, and delete the NetworkActivityAudit records for the patient

Consider which data format best suits your patient’s needs. You can obtain data from reports:

Account details can be obtained using a standard report.
Household details can be obtained using a custom report created on the Account Contact Relationship object.
For business and personal relationships, create separate reports on the Account-Account Relationship and Contact-Contact Relationship objects.
Cases, Activities, and Users can be obtained using a standard report.
Many managed custom objects, such as EHR objects, Candidate Patient, Provider, Program Patient Affiliation, Program Patient Summary, Problem, and Case, can be exported via standard reports.