---
schema_version: "1"
id: ebd8af724d00ec45c6d8e42c374917527f944644723182d643883b5fedf2fc13
title: Data Access and Export for B2C Commerce and Commerce Marketplace
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_portability_commerce.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_portability_commerce.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3915a576ad01c513006ed09a4cb01cf0a735abb8cb4438b7023979ae556a6055
description: When your customers request it, give them access to the data you’ve received from them to work toward complying with data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Access and Export for B2C Commerce and Commerce Marketplace

When your customers request it, give them access to the data you’ve received from them to work toward complying with data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Some laws require you and your company to let customers take their data with them. We’ve listed a few of the obligations that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia
- Personal Information Protection and Electronic Documents Act (PIPEDA), Canada

If you have shoppers who want to take the data that you’ve received from them, review these common requests. We’ve provided links to the procedures related to those requests.

  
| Common Customer Request | Actions to Consider | Things to Consider |
| --- | --- | --- |
| I want to download all of my data from your site. | [Read about a sample data download implementation in SGJC (SiteGenesis JavaScript Controllers)](https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/LegacyDevDoc/SiteGenesisStandardsCompliance.html#StandardsCompliance__downloadpi) | Determine what data the shopper is entitled to collect, how to format the data, and how to provide this capability to the shopper. |
| I would like a copy of my personal data that you are storing, but you don't provide a self-service option. | [Export a snapshot of the shopper's data](https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/content/b2c_commerce/topics/customers/b2c_customer_snapshots.html#CustomerSnapshots) | Snapshots are in a technical format (JSON, XML) and can include several different types of data. Consider what you share and how to provide it. Determine what data the shopper is entitled to collect. |