---
schema_version: "1"
id: 8bd33f5c076ccaf215bb932468a3f41993c11422885c3ab5bf9a8f6b082a0d9d
title: "Data Access and Portability: Give Customers Their Data when They Want It"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_portability.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_portability.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5701c636175ffc87d3968c014953297700af92be2fe80a782ac910dc42749824
description: Export customer-related data when customers request it, so that you can work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider when you evaluate your compliance with the regulations that apply to you.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Access and Portability: Give Customers Their Data when They Want It

Export customer-related data when customers request it, so that you can work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider when you evaluate your compliance with the regulations that apply to you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

- **[Data Access and Export for Sales Cloud](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_sales.htm&release=264.0.0&type=5)**  
    When your customers request it, give them access to the data you’ve received from them to work toward complying with data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
- **[Data Access and Export for Service Cloud](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_service.htm&release=264.0.0&type=5)**  
    When requested, provide the data you’ve received from your customers on cases and work orders to comply with various data protection and privacy regulations.
- **[Data Access and Export for Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_communities.htm&release=264.0.0&type=5)**  
    Your customers can request a copy of the data we received from them. To work toward complying with various data protection and privacy regulations, export the data and pack it up. We’ve given you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
- **[Data Access and Export for the Salesforce Platform](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_platform.htm&release=264.0.0&type=5)**  
    You can use the Salesforce Platform to help you honor your customers’ requests to prepare or package their data. We give you examples of common customer requests and tips. Then you can decide how best to work toward complying with the regulations that apply to your company.
- **[Data Access and Export for Marketing Cloud Engagement](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_marketing.htm&release=264.0.0&type=5)**  
    When your customers request it, prepare and pack up the data you’ve received from them to work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
- **[Data Access and Export for B2C Commerce and Commerce Marketplace](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_commerce.htm&release=264.0.0&type=5)**  
    When your customers request it, give them access to the data you’ve received from them to work toward complying with data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
- **[Data Access and Export for Data Cloud](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_c360_audiences.htm&release=264.0.0&type=5)**  
    When your customers request it, give them access to the data you’ve received from them to work toward complying with data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
- **[Data Access and Export for Accounting Subledger](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_asl.htm&release=264.0.0&type=5)**  
    When your customers or constituents request it, prepare and pack up the data you've received from them to work toward complying with various data protection export requirements.
- **[Data Access and Export for Education Cloud](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_edu.htm&release=264.0.0&type=5)**  
    When your constituents request it, prepare and pack up the data you’ve received from them to work toward complying with various data protection and privacy regulations.
- **[Data Access and Export for Financial Services Cloud](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_finserv.htm&release=264.0.0&type=5)**  
    When your customers request it, prepare and pack up the data you’ve received from them to work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
- **[Data Access and Export for Health Cloud](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_health.htm&release=264.0.0&type=5)**  
    Your customers can request a copy of the data received from them and stored in Health Cloud. To work toward complying with various data protection and privacy regulations, export the data and pack it up.
- **[Data Access and Export in Account Engagement](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_pardot.htm&release=264.0.0&type=5)**  
    When your customers request that you share the data you’ve received from them, Account Engagement offers tools to help you comply with data protection and privacy regulations. Review these examples of common customer requests and things to consider. Then determine how best to comply with the regulations that apply to your company.
- **[Data Access and Export for Analytics](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_analytics.htm&release=264.0.0&type=5)**  
    Export customer-related data when customers request it, so that you can work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider when you evaluate your compliance with the regulations that apply to you.
- **[Data Access and Export for Quip](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_quip.htm&release=264.0.0&type=5)**  
    Your customers can request a copy of the data we received from them. To work toward complying with data protection and privacy regulations, export the data and pack it up. We’ve given you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.
- **[Data Portability for Heroku](https://help.salesforce.com/s/articleView?id=xcloud.data_portability_heroku.htm&release=264.0.0&type=5)**  
    Your customers can request a copy of the data we received from them. To work toward complying with various data protection and privacy regulations, export the data and pack it up. We’ve given you examples of common customer requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.

#### See Also

- [Data Deletion: Delete Personal Data](https://help.salesforce.com/s/articleView?id=xcloud.data_deletion.htm&release=264.0.0&type=5 "Get guidance on deleting personal data as you comply with various data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how to best comply with the regulations that apply to your company.")
- [Consent Management: Track Customer Consent and Honor Opt-Out Requests](https://help.salesforce.com/s/articleView?id=xcloud.consent_management.htm&release=264.0.0&type=5 "Track your customers’ approval for how your company interacts with them. Comply with customer requests to opt-out of sharing their personal information with third parties. To help you assess your compliance with data protection and privacy regulations, we give you examples of common customer requests. And we provide details to help you determine the best way to comply with the regulations that apply to your company.")
- [Restriction of Processing: Restrict How to Process Personal Data](https://help.salesforce.com/s/articleView?id=xcloud.restriction_of_processing.htm&release=264.0.0&type=5 "Prevent the processing of your customers’ data when situations require you to do so. We give guidance on how to restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.")
- [Privacy Center: Satisfy Customer Requests and Data Privacy Laws](https://help.salesforce.com/s/articleView?id=xcloud.about_privacy_center.htm&release=264.0.0&type=5 "Honor customer requests on how their sensitive data is handled, and manage components of data privacy laws like the General Data Protection Regulation (GDPR). Use the Privacy Center app to create unique policies, manage requests, and monitor the status and results of scheduled jobs.")
- [Legacy Privacy Center: Satisfy Customer Requests and Data Privacy Laws](https://help.salesforce.com/s/articleView?id=xcloud.privacy_center.htm&release=264.0.0&type=5 "Manage components of data privacy law such as the General Data Protection Regulation (GDPR), and fulfill customer requests on how their personally identifiable information (PII) is stored, deleted, and transferred.")
- [Use Preference Manager to Gather Communication Preferences](https://help.salesforce.com/s/articleView?id=xcloud.preference_center_about.htm&release=264.0.0&type=5 "As privacy law continues to define individual data rights and data use regulations, it’s important to establish consent with your customers. Use the Preference Manager app within Privacy Center to meet regulatory requirements and build trust with your customers. Securely capture their preferences for how, why, and when you can contact them.")
- [Policy Center: Control Data Security and Management Policies](https://help.salesforce.com/s/articleView?id=xcloud.policy_center_intro.htm&release=264.0.0&type=5 "Policy Center is your home for creating and managing different policy types across the Salesforce platform.")
- [Data Export and Portability Across Salesforce](https://help.salesforce.com/s/articleView?id=xcloud.data_export_portability_across_salesforce.htm&release=264.0.0&type=5 "Export customer-related data, so that you can work toward compliance with various data protection and privacy regulations.")
- [Set Up Tracking and Storage of Certain Data Privacy Preferences](https://help.salesforce.com/s/articleView?id=platform.individuals_setup_data_privacy.htm&type=5&language=en_US)
- [Store Customers’ Data Privacy Preferences](https://help.salesforce.com/s/articleView?id=platform.individuals_store_data_privacy.htm&type=5&language=en_US)