--- schema_version: "1" id: d7ae8c96ade51c2d58ef26c805a187bdcb54ff853ca16dfbcf8b483eac570f42 title: Data Export and Portability Across Salesforce collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_export_portability_across_salesforce.md canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_export_portability_across_salesforce.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 752187009fdbe055e5559518a55e48597fd35742e58329c24b4dbc2015620720 description: Export customer-related data, so that you can work toward compliance with various data protection and privacy regulations. products: - Security - Cross Cloud release: "264" --- # Data Export and Portability Across Salesforce Export customer-related data, so that you can work toward compliance with various data protection and privacy regulations. ### Required Editions
Available in: All Editions
Product or Service How to Honor Customer Requests
Sales Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Service Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Experience Cloud Sites

Extract customer data by using any of these methods. See:

To extract content from Chatter posts, consider these methods. See:
Marketing Cloud Engagement

See Contact Data Portability Report.

Additional processing considerations:

  • Extract other data not related to contacts. For example, extract the data that you established within Marketing Cloud Engagement. See Data Extract Activity.
  • Use the appropriate data extracts to create static CSV files. You can extract contact information to your FTP server or through a download.
  • If you need a custom extract or report to comply with specific regulations, such as the GDPR, specify your requirements in your request for service.
  • Reports and extracts exclude details from deleted and restricted contacts.
B2C Commerce

Access and export data associated with customer Commerce Cloud sites by using Salesforce APIs and declarative, click-based functionality. See:
Data Cloud

Query and export data through the API. See:
Agentforce

Query and export data through the API. See:
Education Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Financial Services Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Health Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Account Engagement

Export customer and prospect data. See:
Heroku

Export customer data in various formats for Heroku Postgres plans. See:

You can also request full copies of sensitive data submitted to Heroku Services by visiting Heroku Support.

Heroku Logplex collates and routes log messages, and doesn’t store log data on a long-term basis. Logplex keeps a minimum number of lines of consolidated logs that expire after 1 week. You can choose to drain logs to a third-party drain service or implement your own log drain.

You can configure log capture at the space level instead of the app level by using Private Space Logging. That way, you can forward all log events from applications and Heroku system services in the space to a single external log capture destination.

When using the Shield Private Spaces feature Private Space Logging, logs aren’t stored within Heroku Services.
Automotive Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Manufacturing Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Tableau

Extract Tableau data. See:
Communications Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Nonprofit Cloud for Grants Management and Case Management

Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See:
Salesforce Backup See Export Data from a Backup.
Salesforce Shield Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Revenue Cloud Billing Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Salesforce Order Management Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Loyalty Management

Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.

Retrieve member and program information. See:
Consumer Goods Cloud

Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools, or with the Integration API. See:
Referral Marketing Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Marketing Intelligence

See:
CRM Analytics

Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. And export data from CRM Analytics to a remote system. See:
Media Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Slack See Guide to Slack import and export tools.
Own Software

See:
Net Zero Cloud Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce.
Service Cloud Voice See Export Conversation Transcripts.
Privacy Center Export data that’s stored in a Privacy Center retention store. See Access External Data with the Salesforce Connect Adapter for Privacy Center.
#### See Also - [Data Deletion: Delete Personal Data](https://help.salesforce.com/s/articleView?id=xcloud.data_deletion.htm&release=264.0.0&type=5 "Get guidance on deleting personal data as you comply with various data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how to best comply with the regulations that apply to your company.") - [Consent Management: Track Customer Consent and Honor Opt-Out Requests](https://help.salesforce.com/s/articleView?id=xcloud.consent_management.htm&release=264.0.0&type=5 "Track your customers’ approval for how your company interacts with them. Comply with customer requests to opt-out of sharing their personal information with third parties. To help you assess your compliance with data protection and privacy regulations, we give you examples of common customer requests. And we provide details to help you determine the best way to comply with the regulations that apply to your company.") - [Restriction of Processing: Restrict How to Process Personal Data](https://help.salesforce.com/s/articleView?id=xcloud.restriction_of_processing.htm&release=264.0.0&type=5 "Prevent the processing of your customers’ data when situations require you to do so. We give guidance on how to restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.") - [Data Access and Portability: Give Customers Their Data when They Want It](https://help.salesforce.com/s/articleView?id=xcloud.data_portability.htm&release=264.0.0&type=5 "Export customer-related data when customers request it, so that you can work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider when you evaluate your compliance with the regulations that apply to you.") - [Privacy Center: Satisfy Customer Requests and Data Privacy Laws](https://help.salesforce.com/s/articleView?id=xcloud.about_privacy_center.htm&release=264.0.0&type=5 "Honor customer requests on how their sensitive data is handled, and manage components of data privacy laws like the General Data Protection Regulation (GDPR). Use the Privacy Center app to create unique policies, manage requests, and monitor the status and results of scheduled jobs.") - [Legacy Privacy Center: Satisfy Customer Requests and Data Privacy Laws](https://help.salesforce.com/s/articleView?id=xcloud.privacy_center.htm&release=264.0.0&type=5 "Manage components of data privacy law such as the General Data Protection Regulation (GDPR), and fulfill customer requests on how their personally identifiable information (PII) is stored, deleted, and transferred.") - [Use Preference Manager to Gather Communication Preferences](https://help.salesforce.com/s/articleView?id=xcloud.preference_center_about.htm&release=264.0.0&type=5 "As privacy law continues to define individual data rights and data use regulations, it’s important to establish consent with your customers. Use the Preference Manager app within Privacy Center to meet regulatory requirements and build trust with your customers. Securely capture their preferences for how, why, and when you can contact them.") - [Policy Center: Control Data Security and Management Policies](https://help.salesforce.com/s/articleView?id=xcloud.policy_center_intro.htm&release=264.0.0&type=5 "Policy Center is your home for creating and managing different policy types across the Salesforce platform.")