---
schema_version: "1"
id: 3be66e89d93f64bbfdf335851fd1afea7c0fa3ab742af0fb6e8ee8762ede997d
title: Data Deletion for Quip
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_deletion_quip.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_deletion_quip.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3c431002bd495fa6da68b8f3bf701cc82627925ed2cb1cc81d8710cb4df681ad
description: Sometimes it’s necessary to delete a customer’s personal data to comply with data protection and privacy regulations. We give you examples of common requests and things to consider, so you can comply with the regulations that apply to you.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Deletion for Quip

Sometimes it’s necessary to delete a customer’s personal data to comply with data protection and privacy regulations. We give you examples of common requests and things to consider, so you can comply with the regulations that apply to you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Many data protection and privacy regulations can require you to delete customers’ personal data when customers request it, or when it’s no longer necessary to keep it. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia

If you have customers or users who want the data that you’ve collected on them deleted, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29399e72">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29399e75">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29399e78">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e72 ">My customer wants her personal information removed from her user profile on your
            Quip site.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e75 ">Remove a customer’s information from their Quip site through the Quip Business
            Portal.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e78 ">
            <p>Consult your company’s legal counsel determine what you need to retain.</p>
            <p>Quip
              lets her delete her own documents and any of her comments.</p>
            <p>Use Quip search
              tools to find unstructured personal data in:</p>
            <ul>
              <li>Direct messages</li>
              <li>Chat rooms</li>
              <li>Spreadsheets</li>
              <li>Document conversations</li>
              <li>Document contents</li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e72 ">My customer wants to know all the places he can find his personal data in direct
            message threads, comment threads, chat rooms, documents, and spreadsheets.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e75 ">In addition to Quip search tools, the Quip Root API locates data in all of your
            company’s Quip documents. For details about the Root API, contact Quip Customer
            Support.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e78 ">
            <p>Quip lets users delete their own documents and any of his comments.</p>
            <p>Use Quip
              search tools to find unstructured personal data in:</p>
            <ul>
              <li>Direct messages</li>
              <li>Chat rooms</li>
              <li>Spreadsheets</li>
              <li>Document conversations</li>
              <li>Document contents</li>
            </ul>
            <p style="margin-bottom:0;">If you’ve connected external data to Quip through a Live App or Live Data
              connection, take into account that deleting data from Quip doesn’t delete data
              stored outside of Quip.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e72 ">A customer wants to delete or modify unstructured data within documents and
            spreadsheets.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e75 ">
            <ul>
              <li>Manually delete content in Quip.</li>

              <li>Modify or delete data in Quip documents using the Quip Root API. For details
                about the Root API, contact Quip Customer Support.</li>

            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e78 ">
            <p>Quip lets users delete their own documents and any of his comments.</p>
            <p>Your
              customer can use Quip search tools to find unstructured personal data in Quip
              documents and spreadsheets.</p>
            <p>Edit histories may contain your customer’s
              personal data. You have options for deleting edit histories.</p>
            <ul>
              <li>Tell your customer to delete the entire edit history of a document or
                spreadsheet by making a copy of it. Then, replace the document or spreadsheet with
                that copy.</li>
              <li>Use the Quip Root API to permanently change or delete the edit history of a
                document or spreadsheet.</li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e72 ">My customer wants his unstructured data deleted from direct message threads,
            comment threads, and chat rooms.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e75 ">In addition to manually deleting content in Quip, you can use the Quip Root API
            to modify and delete data in your company’s Quip direct message threads, comment
            threads, or chat rooms. For details about the Root API, contact Quip Customer
            Support.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d29399e78 ">
            <p>Quip lets users delete their own documents and comments.</p>
            <p style="margin-bottom:0;">Your customer can use
              Quip search tools to find unstructured personal data in conversations and in chat
              rooms.</p>
          </td>

        </tr>
      </tbody>
    </table>