---
schema_version: "1"
id: 8fdc0c6d0e7d12ed0041188dbb0f685f3ef12c3b9e2a2f672be7bcf1a4326d38
title: Data Deletion for Education Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_deletion_edu.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_deletion_edu.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e4ba4e1ae20ee769b54b45dfb578be68c60bb7f87683e06a45e786e49ed20534
description: Delete constituents’ personal data when it’s necessary to comply with various data protection and privacy regulations.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Deletion for Education Cloud

Delete constituents’ personal data when it’s necessary to comply with various data protection and privacy regulations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Performance</strong>, <strong>Enterprise</strong>, <strong>Unlimited Editions</strong>, and <strong>Developer</strong></td></tr></tbody></table>

Many data protection and privacy regulations can require you to delete constituents’ personal data when they request it, or when it’s no longer necessary to keep it. We’ve listed a few of the regulations that are important to many institutions collecting and processing their constituents’ data.

- General Data Protection Regulation (GDPR), European Union
- Family Educational Rights and Privacy Act (FERPA), United States
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia

If you have constituents or users who want the data that you’ve collected on them deleted, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d7787e86">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d7787e89">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d7787e92">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d7787e86 ">A prospective student withdraws their application and wants you to remove all of
            their data. </td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d7787e89 ">
            <p>
              <a href="https://help.salesforce.com/articleView?id=xcloud.basics_deleting_records.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Records</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/articleView?id=platform.deactivating_users.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Users</a>
            </p>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d7787e92 ">
            <p>Consider deleting these records:</p><a name="data_deletion_edu__ul_x1c_rlm_zwb"><!-- --></a>
            <ul id="data_deletion_edu__ul_x1c_rlm_zwb">
              <li>Person Account</li>
              <li>Contact</li>
              <li>Lead</li>
            </ul>
            <p>Find any personally identifiable information (PII) in unindexed, free-text
              fields.</p>
            <p>To search for PII in unindexed fields, export the data, and then
              search for the student’s information.</p>
            <p>Also consider deleting these
              records:</p><a name="data_deletion_edu__ul_bnk_tlm_zwb"><!-- --></a>
            <ul id="data_deletion_edu__ul_bnk_tlm_zwb">
              <li>Case</li>
              <li>Files</li>
              <li>Notes</li>
              <li>Identity Document</li>
              <li>Individual</li>
              <li>Individual Application</li>
              <li>Constituent Role</li>
              <li>Contact Profile</li>
              <li>Person Education</li>
              <li>Person Employment</li>
              <li>Person Disability</li>
              <li>Person Language</li>
              <li>Where the student has access to a community portal, deactivate their user.</li>
            </ul>
            <p>Be aware that deleting certain student records could create conflicts with
              legal requirements around data retention. If so, consider anonymizing the records
              but weigh all the options with a legal advisor.</p>
            <p>If you maintain a sandbox,
              consider refreshing it after deleting data to remove that constituent’s data from
              the sandbox, or log into the sandbox and manually remove the data.</p>
            <p style="margin-bottom:0;">If you are
              running CRM Analytics for Education Cloud, run the CRM Analytics dataflow to remove
              the deleted records.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d7787e86 ">A prospective student has submitted Requests for Information (RFIs) through your
            learner portal, but isn't interested in the school and wants you to remove all of
            their data. </td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d7787e89 ">
            <p>
              <a href="https://help.salesforce.com/articleView?id=xcloud.basics_deleting_records.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Records</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/articleView?id=platform.deactivating_users.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Users</a>
            </p>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d7787e92 ">
            <p>Consider deleting these records:</p><a name="data_deletion_edu__ul_jpm_vlm_zwb"><!-- --></a>
            <ul id="data_deletion_edu__ul_jpm_vlm_zwb">
              <li>Person Account</li>
              <li>Contact</li>
              <li>Lead</li>
              <li>Case</li>
              <li>Files</li>
              <li>Notes</li>
              <li>Where the student has access to a community portal, deactivate their user.</li>
            </ul>
            <p>Find any personally identifiable information (PII) in unindexed, free-text
              fields.</p>
            <p style="margin-bottom:0;">To search for PII in unindexed fields, export the data, and then
              search for the student’s information.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d7787e86 ">A staff member has retired and the university requests that you remove all data
            associated with the member. </td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d7787e89 ">
            <p>
              <a href="https://help.salesforce.com/articleView?id=xcloud.basics_deleting_records.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Records</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/articleView?id=platform.deactivating_users.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Users</a>
            </p>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d7787e92 ">
            <p>Remove the staff member’s personal data from any integrated source system and
              exclude it from future data synchronizations, to prevent data from being repopulated
              into Education Cloud.</p>
            <p>Consider deleting these records:</p><a name="data_deletion_edu__ul_x4s_wlm_zwb"><!-- --></a>
            <ul id="data_deletion_edu__ul_x4s_wlm_zwb">
              <li>Person Account</li>
              <li>Contact</li>
              <li>Where the staff member has access to a community portal, deactivate their
                user.</li>
            </ul>
            <p>Find any personally identifiable information (PII) in unindexed, free-text
              fields.</p>
            <p style="margin-bottom:0;">To search for PII in unindexed fields, export the data, and then
              search for the staff member’s information.</p>
          </td>

        </tr>
      </tbody>
    </table>