---
schema_version: "1"
id: e5f6ba4c8250afbfc33d51661410c710881c3c6ca0e8ee588d298b0957c38f0c
title: Data Deletion for Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/data_deletion_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.data_deletion_analytics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4f1290376ac330a4f43794f5b130bebb99b180d408688251820907fc02c7f275
description: Sometimes it’s necessary to delete a customer’s personal data to comply with various data protection and privacy regulations. We give you examples of common requests and things to consider, so you can comply with the regulations that apply to you.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Data Deletion for Analytics

Sometimes it’s necessary to delete a customer’s personal data to comply with various data protection and privacy regulations. We give you examples of common requests and things to consider, so you can comply with the regulations that apply to you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Data protection and privacy regulations can require you to delete customers’ personal data when customers request it, or when it’s no longer necessary to keep. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia

If you have customers or users who want the data that you’ve collected on them deleted, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.333333333333336%">
        <col style="width:34.3042071197411%">
        <col style="width:32.36245954692557%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d22496e72">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d22496e75">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d22496e78">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e72 ">My customer left my company for a competitor's. She wants us to delete her
            personal data from reports and dashboards in our system.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e75 ">
            <ul>
              <li>
                <a href="https://help.salesforce.com/articleView?id=xcloud.basics_deleting_records.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Records</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/articleView?id=xcloud.reports_historical_setup.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Historical Trend
                  Reporting</a>
              </li>

            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e78 ">After you delete the records related to the customer, refresh any reports that
            include the customer's personal data.</td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e72 ">My customer left my company for a competitor's. She wants us to delete her
            personal data from the CRM Analytics and Einstein Discovery content in our
            systems.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e75 ">
            <ul>
              <li>
                <a href="https://help.salesforce.com/articleView?id=xcloud.basics_deleting_records.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Records</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/articleView?id=analytics.bi_dataset_delete.htm&amp;type=5&amp;language=en_US" target="_blank">Delete a Dataset</a>
              </li>

              <li>
                <a href="https://help.salesforce.com/articleView?id=bi_edd_integrate_edit.htm&amp;language=en_US" target="_blank">Edit, Share, or Delete a
                  Dataset</a>
              </li>

            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e78 ">
            <ul>
              <li>In CRM Analytics, use replication to automate data deletion. See the next entry
                in this table. Replication isn’t available for Einstein Discovery.</li>

              <li>If you capture historical snapshots, delete the rows containing the customer's
                personal data in the snapshot.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e72 ">I want to automate data deletion for CRM Analytics.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e75 ">
            <a href="https://help.salesforce.com/articleView?id=analytics.bi_integrate_enable_replication.htm&amp;type=5&amp;language=en_US" target="_blank">Enable Data Sync and
              Connections</a>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e78 ">
            <ul>
              <li>When replication is enabled, deleting data from the Sales Cloud also deletes it
                within CRM Analytics.</li>

              <li>The timing for full deletion with replication depends on the replication
                interval. If the replication interval isn’t short enough to meet your customer’s
                requirements, you can manually refresh the data.</li>

              <li>The replication process includes retention of a couple of backups. It can take
                two full intervals to pass before the data is removed from the system.</li>

              <li>If you capture historical snapshots, delete the rows containing that customer's
                personal data in the snapshot.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e72 ">A sales rep with my firm no longer works with us. She wants us to remove all her
            personal information from Salesforce.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e75 ">
            <a href="https://help.salesforce.com/articleView?id=platform.deactivating_users.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Users</a>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d22496e78 ">
            <p>Consider deleting: </p>
            <ul>
              <li>Templates</li>
              <li>Shared folders</li>
              <li>Stories (Einstein Discovery)</li>
              <li>Any personal information in unindexed, free-text fields <p>A way to search for
                  personal information in unindexed fields is to export the data, and then search
                  for the user’s information.</p>
              </li>
            </ul>
          </td>

        </tr>
      </tbody>
    </table>