---
schema_version: "1"
id: 476ca88594e67c519437529149521e61f22b1a2a1b851bb4c2147db1ae7a85c8
title: Consent Management for Health Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/consent_management_health.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.consent_management_health.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ecb9682dfd0840f25eab5e36aa0c5bc745de45547c85785fa9a6cb4cb942911d
description: Respect your customers’ wishes when they request only specific types or hours of contact or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Consent Management for Health Cloud

Respect your customers’ wishes when they request only specific types or hours of contact or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Many data protection and privacy regulations require you and your company to honor people’s requests about how you use their data. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.If you have customers or users who request specific methods of contact from your company, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:22.22222222222222%">
        <col style="width:22.22222222222222%">
        <col style="width:55.55555555555556%">
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d25902e57">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d25902e60">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d25902e63">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d25902e57 ">A patient wishes to be contacted only by email, not by phone or any other
            channel.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d25902e60 ">
            <p>Delete information in the <strong class="uicontrol">Phone</strong> and
              <strong class="uicontrol">Mobile</strong> fields for lead, account, and contact records.
            </p>
            <p style="margin-bottom:0;"> In
              those records, select <strong class="uicontrol">Do Not Call</strong>. </p>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d25902e63 ">Ask your patient about which forms of communication she allows for patient care
            purposes, and retain the information specific to those forms. Consider deleting
            information related to the ways in which she prohibits contact.</td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d25902e57 ">A participant in a drug trial wishes to stop participating.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d25902e60 ">Set an expiration date for the participant’s consent.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d25902e63 ">You may not be able to delete some data, such as participant e-signatures, even
            when the consent that they certify is withdrawn. For example, participant data for
            some drug trials must be stored until a required retention period expires. </td>

        </tr>
      </tbody>
    </table>

- General Data Protection Regulation (GDPR), European Union
- California Consumer Privacy Act (CCPA), United States
- Canada’s Anti-Spam Law (CASL)