Consent Management for Education Cloud

Honor your constituents’ wishes when they request only specific forms of contact from your institution or opt-out of certain types of data-sharing.

Required Editions

Available in: Performance, Enterprise, Unlimited Editions, and Developer

Many data protection and privacy regulations require you and your institution to honor people’s requests about how you use their data. We’ve listed a few of the regulations that are important to many institutions collecting and processing their constituents’ data.

General Data Protection Regulation (GDPR), European Union
Family Educational Rights and Privacy Act (FERPA), United States
California Consumer Privacy Act (CCPA), United States
Canada’s Anti-Spam Law (CASL)

If you have constituents or users who request specific methods of contact from your institution, review these common requests and the procedures related to them.

Common Customer Request	Actions to Consider	Things to Consider
An applicant or student has informed you that they don’t want to receive calls, emails, or postal mail from your institution.	Manage Accounts and Contacts Manage Leads	Delete information in phone, mobile, and email fields for lead, person account, and contact records. In those records, select Do Not Call.
Some of your applicants and students don’t want to hear from your institution, unless they specifically opt in.	Manage Accounts and Contacts Manage Leads	For person accounts, contacts and leads, consider these options: Email Opt Out Do Not Call Consider deleting phone numbers, email addresses, and mailing addresses, unless your constituents give you consent to use them. Refrain from sending marketing materials.

Common Customer Request

Actions to Consider

Things to Consider

An applicant or student has informed you that they don’t want to receive calls, emails, or postal mail from your institution.

Manage Accounts and Contacts

Manage Leads

Delete information in phone, mobile, and email fields for lead, person account, and contact records.

In those records, select Do Not Call.

Some of your applicants and students don’t want to hear from your institution, unless they specifically opt in.

Manage Accounts and Contacts

Manage Leads

For person accounts, contacts and leads, consider these options:

Email Opt Out
Do Not Call

Consider deleting phone numbers, email addresses, and mailing addresses, unless your constituents give you consent to use them. Refrain from sending marketing materials.