---
schema_version: "1"
id: 6e92adc41c159b7df87760f67fb0db5a6f15384a5de8250fcde64c2707549cbf
title: Consent Management for Experience Cloud Sites
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/consent_management_communities.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.consent_management_communities.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 36d9cb1d749608c046d4b24541ba6f06b4ae210ffbb0a8c5c193544473ab98c7
description: Honor your customer’s request to receive only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Consent Management for Experience Cloud Sites

Honor your customer’s request to receive only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-data_protection_and_privacy-264-0-0-production-enus/27d1bf87-a47b-491a-8339-f53ef6540aec/images/icon_note.png)

Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to **Setup** | **Chatter Settings** and selecting **Enable**. For details, see [Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_default_off.htm&type=5&language=en_US).

Many data protection and privacy regulations require you and your company to honor people’s requests about how you use their data. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- California Consumer Privacy Act (CCPA), United States
- Canada’s Anti-Spam Law (CASL)

If you have customers or users who request specific methods of contact from your company, review this common request and the related procedures.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d11080e92">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d11080e95">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d11080e98">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e92 ">My customer doesn’t want to be part of a group he was added to.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e95 "><a href="https://help.salesforce.com/articleView?id=experience.collab_group_join.htm&amp;type=5&amp;language=en_US" target="_blank">Join or Leave Groups</a></td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e98 ">Do your customers know how groups work and how to control how they receive
            notifications from them?</td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e92 ">My customer wants to be able to control how often she gets Chatter
            notifications.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e95 "><a href="https://help.salesforce.com/articleView?id=xcloud.basics_chatter_email_settings.htm&amp;type=5&amp;language=en_US" target="_blank">Update Your Email Notifications in
              Chatter</a></td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e98 ">
            <ul>
              <li>Are there other ways you communicate with customers? Do customers have options
                for controlling how other communications are received?</li>

              <li>Do your customers have access to email notification settings?</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e92 ">My customer wants to be notified when his email address is changed. </td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e95 "><a href="https://help.salesforce.com/articleView?id=xcloud.user_email.htm&amp;type=5&amp;language=en_US" target="_blank">Edit Your Email Settings</a></td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e98 ">
            <ul>
              <li>Are there other ways you communicate with customers?</li>

              <li>Do customers have options for controlling how the communications are
                received?</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e92 ">My customer followed a topic and only wants updates on it once a week unless
            she’s mentioned on it. </td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e95 "><a href="https://help.salesforce.com/articleView?id=xcloud.basics_chatter_email_settings.htm&amp;type=5&amp;language=en_US" target="_blank">Update Your Email Notifications in
              Chatter</a></td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e98 ">
            <ul>
              <li>Are there other ways you communicate with customers?</li>

              <li>Do customers have options for controlling how the communications are
                received?</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e92 ">I want to track my customers’ preferences for receiving marketing
            materials.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e95 "><a href="https://help.salesforce.com/articleView?id=platform.individuals_store_data_privacy.htm&amp;type=5&amp;language=en_US" target="_blank">Store Customers' Data Privacy
              Preferences</a>.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e98 ">
            <ul>
              <li>How quickly must you act on your customers’ requests? Would setting a schedule
                help you keep track of when to act?</li>

              <li>How do you determine which customers you’ve set privacy preferences for? <ul>
                  <li>You can retrieve updates to data privacy records when you set an Apex
                    trigger on the Individual object.</li>

                  <li>Using the SOAP API, you can run a query for record updates based on the
                    Individual object.</li>

                </ul>

              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e92 ">I want to track my customers’ preferences for processing and deleting their
            data.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e95 "><a href="https://help.salesforce.com/articleView?id=platform.individuals_store_data_privacy.htm&amp;type=5&amp;language=en_US" target="_blank">Store Customers' Data Privacy
              Preferences</a>.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e98 ">
            <ul>
              <li>How quickly must you act on your customers’ requests? Would setting a schedule
                help you keep track of when to act?</li>

              <li>How do you determine which customers you’ve set privacy preferences for? <ul>
                  <li>You can retrieve updates to data privacy records when you set an Apex
                    trigger on the Individual object.</li>

                  <li>Using the SOAP API, you can run a query for record updates based on the
                    Individual object.</li>

                </ul>

              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e92 ">My customer wants to delete a comment that they posted in the feed of a
            public-facing site.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e95 ">
            <ul>
              <li>FeedItem</li>

              <li>Review and Approve Posts and Comments in Your Experience Cloud Site</li>

            </ul>
          </td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e98 ">Review Salesforce’s policies for deleting content on public-facing site
            pages.</td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e92 ">If I’m using an internal site, am I subject to the same compliance as I would be
            for a public-facing site?</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e95 ">Check out the standards and limitations of use for external and internal
            Experience Cloud sites.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d11080e98 ">
            <ul>
              <li>Does the site store information on other clouds?</li>

              <li>Has the customer purchased Experience cloud along with other clouds?</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>