--- schema_version: "1" id: f20a77e331f797e73b9183a4595460421b3f0990e57279e45856e07c6188c151 title: "Consent Management: Track Customer Consent and Honor Opt-Out Requests" collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/consent_management.md canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.consent_management.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 66d9c1942d8eb44ac47ded1ece6dbdcac6e174ee122c920f9e50e5802ca790d9 description: Track your customers’ approval for how your company interacts with them. Comply with customer requests to opt-out of sharing their personal information with third parties. To help you assess your compliance with data protection and privacy regulations, we give you examples of common customer requests. And we provide details to help you determine the best way to comply with the regulations that apply to your company. products: - Security - Cross Cloud release: "264" --- # Consent Management: Track Customer Consent and Honor Opt-Out Requests Track your customers’ approval for how your company interacts with them. Comply with customer requests to opt-out of sharing their personal information with third parties. To help you assess your compliance with data protection and privacy regulations, we give you examples of common customer requests. And we provide details to help you determine the best way to comply with the regulations that apply to your company. ### Required Editions
Available in: All Editions
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-data_protection_and_privacy-264-0-0-production-enus/27d1bf87-a47b-491a-8339-f53ef6540aec/images/icon_note.png) Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to **Setup** | **Chatter Settings** and selecting **Enable**. For details, see [Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_default_off.htm&type=5&language=en_US). - **[Consent Management for Sales Cloud](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_sales.htm&release=264.0.0&type=5)** Honor and respect your customers’ wishes when they request only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for Service Cloud](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_service.htm&release=264.0.0&type=5)** Respect your customers’ requests to limit types and hours of contact. And honor customer wishes when they opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_communities.htm&release=264.0.0&type=5)** Honor your customer’s request to receive only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for the Salesforce Platform](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_platform.htm&release=264.0.0&type=5)** Respect your customers’ wishes when they request only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for Marketing Cloud Engagement](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_marketing.htm&release=264.0.0&type=5)** Honor and respect your customers’ wishes when they request only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for B2C Commerce](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_commerce.htm&release=264.0.0&type=5)** Honor and respect your customers’ wishes when they request only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for Data Cloud](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_c360_audiences.htm&release=264.0.0&type=5)** Honor and respect your customers’ wishes when they request only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for Education Cloud](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_edu.htm&release=264.0.0&type=5)** Honor your constituents’ wishes when they request only specific forms of contact from your institution or opt-out of certain types of data-sharing. - **[Consent Management for Financial Services Cloud](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_finserv.htm&release=264.0.0&type=5)** Honor and respect your customers’ wishes when they request only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for Health Cloud](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_health.htm&release=264.0.0&type=5)** Respect your customers’ wishes when they request only specific types or hours of contact or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for Account Engagement](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_pardot.htm&release=264.0.0&type=5)** Honor and respect your customers’ wishes when they request only specific forms of contact from your company or to opt-out of certain types of data sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for Analytics](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_analytics.htm&release=264.0.0&type=5)** Track your customers’ approval for how your company interacts with them and honor their requests to opt-out of certain types of data-sharing. To help you assess your compliance with various data protection and privacy regulations, we give you examples of common customer requests. And we provide details to help you determine the best way to comply with the regulations that apply to your company. - **[Consent Management for Quip](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_quip.htm&release=264.0.0&type=5)** We can help you honor your customer’s request to receive only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. - **[Consent Management for Heroku](https://help.salesforce.com/s/articleView?id=xcloud.consent_management_heroku.htm&release=264.0.0&type=5)** Honor your customers’ wishes to receive only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company. #### See Also - [Data Deletion: Delete Personal Data](https://help.salesforce.com/s/articleView?id=xcloud.data_deletion.htm&release=264.0.0&type=5 "Get guidance on deleting personal data as you comply with various data protection and privacy regulations. We give you examples of common customer requests and things to consider. That way, you can determine how to best comply with the regulations that apply to your company.") - [Restriction of Processing: Restrict How to Process Personal Data](https://help.salesforce.com/s/articleView?id=xcloud.restriction_of_processing.htm&release=264.0.0&type=5 "Prevent the processing of your customers’ data when situations require you to do so. We give guidance on how to restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.") - [Data Access and Portability: Give Customers Their Data when They Want It](https://help.salesforce.com/s/articleView?id=xcloud.data_portability.htm&release=264.0.0&type=5 "Export customer-related data when customers request it, so that you can work toward complying with various data protection and privacy regulations. We give you examples of common customer requests and things to consider when you evaluate your compliance with the regulations that apply to you.") - [Privacy Center: Satisfy Customer Requests and Data Privacy Laws](https://help.salesforce.com/s/articleView?id=xcloud.about_privacy_center.htm&release=264.0.0&type=5 "Honor customer requests on how their sensitive data is handled, and manage components of data privacy laws like the General Data Protection Regulation (GDPR). Use the Privacy Center app to create unique policies, manage requests, and monitor the status and results of scheduled jobs.") - [Legacy Privacy Center: Satisfy Customer Requests and Data Privacy Laws](https://help.salesforce.com/s/articleView?id=xcloud.privacy_center.htm&release=264.0.0&type=5 "Manage components of data privacy law such as the General Data Protection Regulation (GDPR), and fulfill customer requests on how their personally identifiable information (PII) is stored, deleted, and transferred.") - [Use Preference Manager to Gather Communication Preferences](https://help.salesforce.com/s/articleView?id=xcloud.preference_center_about.htm&release=264.0.0&type=5 "As privacy law continues to define individual data rights and data use regulations, it’s important to establish consent with your customers. Use the Preference Manager app within Privacy Center to meet regulatory requirements and build trust with your customers. Securely capture their preferences for how, why, and when you can contact them.") - [Policy Center: Control Data Security and Management Policies](https://help.salesforce.com/s/articleView?id=xcloud.policy_center_intro.htm&release=264.0.0&type=5 "Policy Center is your home for creating and managing different policy types across the Salesforce platform.") - [Data Export and Portability Across Salesforce](https://help.salesforce.com/s/articleView?id=xcloud.data_export_portability_across_salesforce.htm&release=264.0.0&type=5 "Export customer-related data, so that you can work toward compliance with various data protection and privacy regulations.") - [Set Up Tracking and Storage of Certain Data Privacy Preferences](https://help.salesforce.com/s/articleView?id=platform.individuals_setup_data_privacy.htm&type=5&language=en_US) - [Store Customers’ Data Privacy Preferences](https://help.salesforce.com/s/articleView?id=platform.individuals_store_data_privacy.htm&type=5&language=en_US)