---
schema_version: "1"
id: ca38e40ff05740ba7d24a264fbf3b6cd3154e082f2df041f4663c8bd2ac8bdf6
title: Analyze Survey Responses in Custom Reports
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_survey_reports.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_reports.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f03afcee922f5fad3226ecaca494c5f15b71174663d8871ed0e2318340aa7528
description: Use the custom reports created with the Survey Question Score report type to view responses for every type of question except for short text and long text questions. The report can track responses by survey invitation or by survey version.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Analyze Survey Responses in Custom Reports

Use the custom reports created with the Survey Question Score report type to view responses for every type of question except for short text and long text questions. The report can track responses by survey invitation or by survey version.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses</td></tr></tbody></table>

The question type determines the column interpretation. Questions can be categorized by:

- Score: Net Promoter Score (NPS), rating, score, and slider
- Answer choice: Multiple selection, single selection, and picklist
- Ranking
- Date

The sample reports represent responses from two participants.

The Survey Invitation: Name column displays the invitation name for which response is recorded. If there are multiple invitations for a survey, results are aggregated as a single value in the column name.

Score

Here's a survey invitation report with NPS, rating, score, and slider questions.

 
| Question Name | Question Type |
| --- | --- |
| How likely are you to recommend our service to a friend or colleague? | NPS |
| How would you rate our service? | Rating |
| How would you score our customer support agent's knowledge about your case? | Score |
| What overall score would you give our customer support process? | Slider |

![Image of an invitation-level report with NPS, rating, ranking, score, and slider questions.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/feedback_management/images/surveys_report_invitation_score.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e171">Field Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e174">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e171 ">Survey Invitation: Name (<strong>1</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e174 ">
              <p style="margin-bottom:0;">The
                name of the invitation for which responses are recorded.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e171 ">Question Name (<strong>2</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e174 ">
              <p style="margin-bottom:0;">The name of the question for which responses are recorded.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e171 ">Question Score Type (<strong>3</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e174 ">
              <p>The value is either I (individual) or O (overall).</p>
              <ul>
                <li>I – The individual scores that one or more participants select for a
                  question.</li>
                <li>O – The aggregate score for a question.</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e171 ">Response Value (<strong>4</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e174 ">
              <p style="margin-bottom:0;">I – The score that one or more participants select for a question.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e171 ">Response Count (<strong>5</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e174 ">
              <p>The value is either I (individual) or O (overall).</p>
              <ul>
                <li>I – The number of participants who select the same score.</li>
                <li>O – The number of participants who respond to a question.</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e171 ">Score (<strong>6</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e174 ">
              <p>The value is either I (individual) or O (overall). </p>
              <p>For rating, score, and
                slider questions:</p>
              <ul>
                <li>I – The percentage of participants who select the same score for a
                  question.</li>
                <li>O – The average of all responses.</li>
              </ul>
              <p>For NPS questions:</p>
              <ul>
                <li>I – The percentage of participants who select the same answer for a
                  question.</li>
                <li>O – The percentage of participants who select 9 or 10 minus the
                  percentage of participants who select less than 7.</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e171 ">Question Skipped Count (<strong>7</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e174 ">
              <p style="margin-bottom:0;">O – The number of participants who skip a question.</p>
            </td>

          </tr>
        </tbody>
      </table>

Answer Choice

Here's a survey invitation report with multiple selection, picklist, and single selection questions.

 
| Question Name | Question Type |
| --- | --- |
| Why did you raise the customer support case? | Multiple Selection |
| How did our customer support agent contact you? | Picklist |
| How many days did it take to resolve your case? | Single Selection |

The report has multiple fields with inputs about the survey question scores.

![Image of an invitation-level report with multi choice, picklist, and radio questions.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/feedback_management/images/surveys_report_invitation_answer.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e388">Field Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e391">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e388 ">Survey Invitation: Name (<strong>1</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e391 ">
              <p style="margin-bottom:0;">The name of the invitation for which responses are recorded.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e388 ">Question Name (<strong>2</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e391 ">
              <p style="margin-bottom:0;">The name of the question for which responses are recorded.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e388 ">Question Score Type (<strong>3</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e391 ">
              <p>The value is either I (individual) or O (overall).</p>
              <ul>
                <li>I – Each answer choice that one or more participants select for a
                  question.</li>
                <li>O – The number of participants who respond to a question.</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e388 ">Survey Question Choice: Name (<strong>4</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e391 ">
              <p>I – The answer choice that one or more participants select for a
                question.</p>
              <p style="margin-bottom:0;">In this report, the multiple selection question has three <strong>I</strong> rows because
                one participant can select two answer choices.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e388 ">Response Count (<strong>5</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e391 ">
              <ul>
                <li>I – The number of participants who select the same answer choice.</li>

                <li>O – The number of participants who respond.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e388 ">Score (<strong>6</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e391 ">
              <ul>
                <li>I – The percentage of participants who select the same answer choice
                  for a question.</li>

                <li>O – The number of participants who respond to a question.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e388 ">Question Skipped Count (<strong>7</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e391 ">
              <p style="margin-bottom:0;">O – The number of participants who skip a question.</p>
            </td>

          </tr>
        </tbody>
      </table>

Ranking

This survey invitation report contains a ranking question.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e546">Question Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e549">Answer Choices</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Question Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e546 ">Rank what you liked about our customer support agent.</td>

            <td data-label="Answer Choices" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e549 ">
              <ul>
                <li>Product knowledge</li>

                <li>Resolution provided</li>

                <li>Technical accuracy</li>

                <li>Resolution time</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

![Image of an invitation-level report with ranking question.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/feedback_management/images/surveys_report_invitation_ranking.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e601">Field Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e604">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e601 ">Survey Invitation: Name (<strong>1</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e604 ">
              <p style="margin-bottom:0;">The name of the invitation for which responses are recorded.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e601 ">Question Name (<strong>2</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e604 ">
              <p style="margin-bottom:0;">The name of the question for which responses are recorded.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e601 ">Question Score Type (<strong>3</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e604 ">
              <p>The value is either I (individual) or O (overall).</p>
              <ul>
                <li>I – The rank that one or more participants select for each ranking
                  item.</li>
                <li>O – The number of participants who respond to the question.</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e601 ">Survey Question Choice: Name (<strong>4</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e604 ">
              <p style="margin-bottom:0;">I – The ranking item of a question.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e601 ">Response Value (<strong>5</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e604 ">
              <p style="margin-bottom:0;">I – The rank that one or more participants select for a ranking item.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e601 ">Response Count (<strong>6</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e604 ">
              <ul>
                <li>I – The number of participants who select the same rank for a ranking
                  item.</li>

                <li>O – The number of participants who respond to a question.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e601 ">Score (<strong>7</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e604 ">
              <ul>
                <li>I – The percentage of participants who select the same rank for a
                  ranking item.</li>

                <li>O – The average weight for a ranking item.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e601 ">Question Skipped Count (<strong>8</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e604 ">
              <p style="margin-bottom:0;">O – The number of participants who skip a question.</p>
            </td>

          </tr>
        </tbody>
      </table>

Date

This survey invitation report contains a date question.

 
| Question Name | Question Type |
| --- | --- |
| When did our customer support agent first contact you? | Date |

![Image of an invitation-level report with ranking question.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/feedback_management/images/surveys_report_invitation_date.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e808">Field Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5905e811">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e808 ">Survey Invitation: Name (<strong>1</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e811 ">
              <p style="margin-bottom:0;">The name of the invitation for which responses are recorded.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e808 ">Question Name (<strong>2</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e811 ">
              <p style="margin-bottom:0;">The name of the question for which response is recorded.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e808 ">Question Score Type (<strong>3</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e811 ">
              <p>The value is either I (individual) or O (overall).</p>
              <ul>
                <li>I – Each date that one or more participants select in a question.</li>
                <li>O – The number of participants who respond to the question.</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e808 ">Date Response (<strong>4</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e811 ">
              <p style="margin-bottom:0;">I – The date selected in a question.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e808 ">Response Count (<strong>5</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e811 ">
              <ul>
                <li>I – The number of participants who select the same date for a
                  question.</li>

                <li>O – The number of participants who respond to a question.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e808 ">Score (<strong>7</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e811 ">
              <ul>
                <li>I – The percentage of participants who select the same date for a
                  question.</li>

                <li>O – The number of participants who respond to a question.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e808 ">Question Skipped Count (<strong>8</strong>)</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d5905e811 ">
              <p style="margin-bottom:0;">O – The number of participants who skip a question.</p>
            </td>

          </tr>
        </tbody>
      </table>