---
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title: Analyze Survey Responses by Using Natural Language Processing (NLP) Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_survey_nlp_to_analyze_survey_response.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_nlp_to_analyze_survey_response.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e840c9dbec4b7382d4bd02d5775e49f702e4f60928add06a238853e53134495f
description: Analyze the text-based survey responses efficiently based on entities and keyphrases by using Natural Language Processing (NLP) Services. AWS integration offers flexibility in selecting the services like keyphrase and entity extraction. Access results easily in the Natural Language Processing Insights card, which you can drag to any lightning page.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Analyze Survey Responses by Using Natural Language Processing (NLP) Services

Analyze the text-based survey responses efficiently based on entities and keyphrases by using Natural Language Processing (NLP) Services. AWS integration offers flexibility in selecting the services like keyphrase and entity extraction. Access results easily in the Natural Language Processing Insights card, which you can drag to any lightning page.

- **[Set Up Natural Language Processing Services](https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_nlp_setup.htm&release=264.0.0&type=5)**  
    Set up natural language processing services in an org to get insights on survey responses based on entities and keyphrases.
- **[Get Natural Language Processing (NLP) Insights](https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_nlp_insights_card.htm&release=264.0.0&type=5)**  
    Use the Natural Language Processing Insights card to view insights into the text-based survey responses based on the configured Natural Language Processing services . Drag the Natural Language Processing Insights card to a lightning page to access the key phrases and entities identified through AWS services.