---
schema_version: "1"
id: d3bf207d066519b8611c214ecc7253e52a8f59041c0e3baeefc4a2f8c8c5c817
title: Get Natural Language Processing (NLP) Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_survey_nlp_insights_card.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_nlp_insights_card.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e0624cb2cd6ef85ee496050e84fa844daeff4a326b199853950c4e074848e362
description: Use the Natural Language Processing Insights card to view insights into the text-based survey responses based on the configured Natural Language Processing services . Drag the Natural Language Processing Insights card to a lightning page to access the key phrases and entities identified through AWS services.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Get Natural Language Processing (NLP) Insights

Use the Natural Language Processing Insights card to view insights into the text-based survey responses based on the configured Natural Language Processing services . Drag the Natural Language Processing Insights card to a lightning page to access the key phrases and entities identified through AWS services.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
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          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d24299e34">User Permissions Needed</th>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d24299e34 ">To use Natural Language Processing (NLP) Insights card:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d24299e34 ">NLP Service Read Only</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png)

Note If there are no generated insights, copy the record ID and initiate Natural Language Processing using the connect API or invocable action:

- Trigger Natural Language Processing
- Natural Language Processing Invocable Action