---
schema_version: "1"
id: 14ce6cc45b2438f44677733a23793db68426fe11fec5fc94369d1729a403efc9
title: Set Up Salesforce Feedback Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_setup_surveys_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_setup_surveys_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 95df9ed5763743704436531281e0d10ae7e92f67635b20fb672bb139d361c74d
description: Enable Salesforce Feedback Management in your org and configure it based on your requirements. Give users permission to create and share surveys, to view survey records, and respond to surveys. Add related lists and Lightning components that help track surveys, survey invitations, and survey responses. Analyze survey responses with custom report types.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Set Up Salesforce Feedback Management

Enable Salesforce Feedback Management in your org and configure it based on your requirements. Give users permission to create and share surveys, to view survey records, and respond to surveys. Add related lists and Lightning components that help track surveys, survey invitations, and survey responses. Analyze survey responses with custom report types.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses</td></tr></tbody></table>

- **[Enable Surveys and Configure Survey Settings](https://help.salesforce.com/s/articleView?id=xcloud.task_enable_surveys.htm&release=264.0.0&type=5)**  
    Allow your users to create surveys and send them to participants by enabling the feature in Setup.
- **[Assign Permissions for Salesforce Feedback Management](https://help.salesforce.com/s/articleView?id=xcloud.concept_surveys_org_requirements.htm&release=264.0.0&type=5)**  
    Assign the required permissions for users to create, send, respond to, and translate surveys.
- **[Add Survey Related Lists and Lightning Components to Record Pages](https://help.salesforce.com/s/articleView?id=xcloud.concept_add_survey_details_to_objects_and_record_pages.htm&release=264.0.0&type=5)**  
    Customize the record detail pages for objects commonly used with surveys so that users can easily find invitations and responses, and work efficiently with surveys.
- **[Encrypt Survey Fields](https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_platform_encryption.htm&release=264.0.0&type=5)**  
    Protect sensitive participant data collected in Surveys with Shield Encryption and meet regulatory compliance mandates. Encrypt data from Salesforce users, including administrators.
- **[Send Surveys to a Different Salesforce Org](https://help.salesforce.com/s/articleView?id=xcloud.task_move_survey_sandbox_production.htm&release=264.0.0&type=5)**  
    Use package to transfer your survey records from one Salesforce org to another, such as sending a test survey from a sandbox org to a production org.
- **[Create Custom Report Types to View Survey Data](https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_custom_report_types.htm&release=264.0.0&type=5)**  
    Create a custom report type so that you can generate reports that provide insight on your survey data.
- **[View the Usage of Survey Responses](https://help.salesforce.com/s/articleView?id=xcloud.task_view_survey_responses_usage.htm&release=264.0.0&type=5)**  
    See your survey response usage in the Usage-based Entitlements list.