---
schema_version: "1"
id: 173fe1c815e223a153bb0440cdf55f97f2a63dd6ccc61347e6b7c7de2cb2bc79
title: Use Flow Templates to Get Sentiment Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_sentiment_insights_flow_templates.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_sentiment_insights_flow_templates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5e5b9ae2caac261251a075046c6afadb87f53b02bae88e4ef22a4c4e66f2262
description: Feedback Management provides two Flow templates that help analyze the sentiment of survey responses. You can use them as is or customize them to suit your needs.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Use Flow Templates to Get Sentiment Insights

Feedback Management provides two Flow templates that help analyze the sentiment of survey responses. You can use them as is or customize them to suit your needs.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Feedback Management - Starter and Feedback Management - Growth licenses, and the Sentiment Insights license</td></tr></tbody></table>

- **[Use the Perform Survey Sentiment Analysis Flow Template](https://help.salesforce.com/s/articleView?id=xcloud.task_sentiment_insights_perform_survey_sentiment_analysis_flow_template.htm&release=264.0.0&type=5)**  
    Use the Perform Survey Sentiment Analysis Flow template to understand the sentiment underlying the responses to text-based survey questions for all the survey version records in your org.
- **[Use the Perform Survey Sentiment Analysis for User-Selected Question Flow Template](https://help.salesforce.com/s/articleView?id=xcloud.task_sentiment_insights_perform_survey_sentiment_analysis_for_user_selected_question_flow_template.htm&release=264.0.0&type=5)**  
    Use the Perform Survey Sentiment Analysis for User-Selected Question Flow template to understand the sentiment underlying the responses to text-based survey questions for all surveys that meet the specified criteria.