---
schema_version: "1"
id: c6095e52d9d4969508537cdec1f1fdb52c6bed869f4a84098e5075a889c97379
title: Send Survey Invitations Using Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_send_invitation_flow_builder.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_send_invitation_flow_builder.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 08d5d659a1b70f1f9ccbad2589ab7ceb039504e1cdc682a34816dd51264a0e1a
description: Use Flow Builder to automatically email survey invitations to leads, contacts, and users in your org based on a condition, such as, when a customer support case closes.
release: "264"
---
# Send Survey Invitations Using Flows

Use Flow Builder to automatically email survey invitations to leads, contacts, and users in your org based on a condition, such as, when a customer support case closes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png)

Note Flow Builder doesn't send email invitations to participants who opt out of receiving emails.