---
schema_version: "1"
id: d4afafb1bf23611632027c7876ec817c48bde78c0024a2a3a2b153937e4dc2f4
title: Customize the Survey Invitation Email Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_send_email_template.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_send_email_template.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: eed0ed7a396d0806fdb1271c6dbca35152d090db2d6b878e3da7ed22a54df0b9
description: Edit the survey invitation templates to reflect your company's voice and style, and create templates for different types of surveys or projects.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Customize the Survey Invitation Email Templates

Edit the survey invitation templates to reflect your company's voice and style, and create templates for different types of surveys or projects.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses</td></tr></tbody></table>

From the App Launcher, search for and then select **Email Templates**. Then, select one of the survey invitation email templates to edit or clone it.

- Embed\_a\_Survey\_Link—Includes a link to the survey in the body of the email.
- Embed\_a\_Survey\_Question—Includes two merge fields in the body of the email to embed a like or dislike, Net Promoter Score (NPS), rating, or score question: `{{{SurveyQuestion.QuestionName}}}` and `{{{SurveyQuestion.QuestionHtmlContent}}`.

While sending a survey invitation via email from the survey builder, if you select **Survey link** as the content type, use email templates where the Related Entity Type is either Contact or Lead. If you select **Question** as the content type, use email templates with the Related Entity Type set to Contact, Lead, or Survey Question.

Keep in mind these considerations when customizing or creating survey invitation templates.

- Don’t edit or remove the survey link or the question merge fields.
- When cloning a template, for Related Entity Type, select Survey Question.
- If you accidentally corrupt or delete one of the original templates, you can recreate it by disabling and then re-enabling Surveys in Setup. If the survey templates aren’t restored by deactivating and re-enabling surveys, you can duplicate them by copying the affected templates from another org.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png)

Note If you’re using a free org, you can have up to 500 email templates, of any kind, in that org.