---
schema_version: "1"
id: 64465e28597aae1cebd39a6bedb9523c85cdc7bb639840b4c7086cff2a705612
title: Send Survey Invitations by Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_send_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_send_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c65f94c44fbfcbe03f27118684a4994a24c2bad142f6f2d756a546ce10054ed1
description: Email survey invitations to individual participants using their email address, or to a group of participants using a list. Use invitation templates that include the survey question or a link to the survey, customize the templates, or compose your own email invitation.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Send Survey Invitations by Email

Email survey invitations to individual participants using their email address, or to a group of participants using a list. Use invitation templates that include the survey question or a link to the survey, customize the templates, or compose your own email invitation.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses</td></tr></tbody></table>

Participants who select Email Opt Out don't receive survey invitation emails generated by the Survey Builder or by an automated process, such as Process Builder, Flows, Support Settings, or Connect REST API (Surveys Resources). Conversely, participants who deselect Email Opt Out receive survey invitation emails.

The survey invitation emails you send to participants outside your org count toward your daily single email limit. To increase email limits for your org, contact your Salesforce representative.

- **[Set Up Salesforce Email Composer to Use with Surveys](https://help.salesforce.com/s/articleView?id=xcloud.task_send_email_composer.htm&release=264.0.0&type=5)**  
    Use Salesforce Email Composer to email survey invitations and to export survey responses by email.
- **[Email Survey Invitations to Individuals](https://help.salesforce.com/s/articleView?id=xcloud.task_send_email_to_individuals.htm&release=264.0.0&type=5)**  
    For surveys with fewer participants, email the survey invitation by manually adding each address. You can email individual survey invitations to leads, contacts, or users in your Salesforce org. The invitation can include a single embedded survey question or a link to open the survey.
- **[Email Survey Invitations to a Group of Participants](https://help.salesforce.com/s/articleView?id=xcloud.task_send_email_to_list.htm&release=264.0.0&type=5)**  
    Target a large audience by sending survey invitations to a group of participants using an object list view. The invitation can include a single embedded survey question or a link to open the survey.
- **[Customize the Survey Invitation Email Templates](https://help.salesforce.com/s/articleView?id=xcloud.concept_send_email_template.htm&release=264.0.0&type=5)**  
    Edit the survey invitation templates to reflect your company's voice and style, and create templates for different types of surveys or projects.