---
schema_version: "1"
id: aa88d0eacb2b16940e8529c324fc5714069a486e529e8d13dec7c6abcff660c4
title: Alerts for Survey Responses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_record_alerts.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_record_alerts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d2585baec2f74825aa81004cc4c3389390aedb8d49d0a84f051092d39431768c
description: Use Record Alerts in a data map to monitor updates in records based on survey responses. For example, if a customer gives a low rating for a support agent, Record Alerts can be defined to notify the agent about the survey response immediately. You can see Record Alerts on the Alerts component in the service console.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Alerts for Survey Responses

Use Record Alerts in a data map to monitor updates in records based on survey responses. For example, if a customer gives a low rating for a support agent, Record Alerts can be defined to notify the agent about the survey response immediately. You can see Record Alerts on the Alerts component in the service console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Feedback Management - Starter or Feedback Management - Growth licenses, and IndustriesServiceExcellenceAddOn and FSCAlertFramework</td></tr></tbody></table>

For detailed setup and configuration steps, see [Record Alerts](https://help.salesforce.com/s/articleView?id=sf.common_record_alerts.htm&type=5&language=en_US) in the Industries Common Features Guide.

- **[Create a Data Map to Get Alerts](https://help.salesforce.com/s/articleView?id=xcloud.task_create_record_alerts.htm&release=264.0.0&type=5)**  
    Create a data map to receive record alerts for survey responses when defined conditions are met. For example, service agents can view alerts related to survey responses with negative customer feedback.
- **[Create Alerts for Survey Responses](https://help.salesforce.com/s/articleView?id=xcloud.task_create_alerts.htm&release=264.0.0&type=5)**  
    Use record alerts on the Contact record page to receive alerts for survey responses. Service agents can view alerts related to customer feedback about closed cases, service quality, and more.