---
schema_version: "1"
id: 5683f806199fa0035f0e3c2100d6bb23ce3c0883b26f4dc7d28f4d1feab56d6d
title: Gather Feedback at the End of a Customer Support Chat Session
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_post_chat_survey.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_post_chat_survey.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b6722c50c703f0f92e5db0f787d816f3ade2b268747a86fed2add1f90b611d64
description: Add a post-chat survey to a chat window so that customers can provide feedback in the window at the end of their session.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Gather Feedback at the End of a Customer Support Chat Session

Add a post-chat survey to a chat window so that customers can provide feedback in the window at the end of their session.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Feedback Management - Starter and Feedback Management - Growth licenses</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png)

Note

- With the Feedback Management - Starter license, you can configure chat sessions to open surveys only from Experience Cloud sites.
- With the Feedback Management - Growth license, you can configure chat sessions to open surveys from Experience Cloud sites and external websites.

To embed a survey in a chat window on an external website or an Experience Cloud site, add the URL of the website that hosts the survey as a trusted website. Then select the survey in the corresponding embedded service deployment.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_tip.png)

Tip To send postchat surveys to users in your Salesforce org, the embedded service deployment can't have a pre-chat form configured.

Keep in mind these considerations when embedding a survey in a chat window.

- You can use only active surveys to gather post-chat feedback.
- An unauthenticated survey invitation is generated each time a customer chooses to provide feedback.
- If the pre-chat form is configured to associate customer information with Salesforce records, the survey invitation record is associated with the same Salesforce records.