---
schema_version: "1"
id: afe13cc4f371cb1e15f8b61439e690ac39add30c849e6cf512f3bf980f3ab0e9
title: Create and Customize Surveys
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_create_surveys_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_create_surveys_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 30eac25d1f4737075cd7bf85aaebe531d9d116c2981d6a67a827816541d22991
description: Use a wide range of question types to engage participants. Create, copy, and manage surveys across versions. Personalize survey pages and survey questions to increase participant engagement. Allow participants to view survey pages and questions based on their previous responses. Customize the look and feel of your surveys to fit your company's brand. Design surveys to personalize your participants’ experience. Gather feedback from a global audience by translating surveys.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Create and Customize Surveys

Use a wide range of question types to engage participants. Create, copy, and manage surveys across versions. Personalize survey pages and survey questions to increase participant engagement. Allow participants to view survey pages and questions based on their previous responses. Customize the look and feel of your surveys to fit your company's brand. Design surveys to personalize your participants’ experience. Gather feedback from a global audience by translating surveys.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses</td></tr></tbody></table>

- **[Create Surveys and Add Questions](https://help.salesforce.com/s/articleView?id=xcloud.concept_create_survey_and_add_questions.htm&release=264.0.0&type=5)**  
    Create, copy, and manage surveys across versions. Add a variety of questions and define their properties.
- **[Customize the Order of Survey Questions and Pages](https://help.salesforce.com/s/articleView?id=xcloud.concept_customize_order_survey_questions_and_pages.htm&release=264.0.0&type=5)**  
    Save your survey participants a click by automatically sending them to the next page after they answer the last question on a page. Choose which questions participants view based on their responses to previous questions on the same page. Show participants the most appropriate survey page based on their responses to questions on previous pages or by using merge fields.
- **[Configure and Personalize Survey Questions and Responses](https://help.salesforce.com/s/articleView?id=xcloud.concept_customize_questions_and_responses.htm&release=264.0.0&type=5)**  
    Personalize welcome messages, survey questions, and thank you messages by inserting field values in Salesforce records, participant details, company information, and custom values. Let participants upload documents in responses to attachment questions and respond to surveys in the email invitation itself. Validate participants’ responses to short text questions.
- **[Customize the Look and Feel of Your Surveys](https://help.salesforce.com/s/articleView?id=xcloud.concept_customize_surveys_look_and_feel.htm&release=264.0.0&type=5)**  
    Promote your company's brand and style in surveys by adding background images and your company’s logo to surveys, and changing the labels, text color, and color of buttons. You can even insert images in survey pages.
- **[Translate Surveys](https://help.salesforce.com/s/articleView?id=xcloud.task_translate_surveys.htm&release=264.0.0&type=5)**  
    Gather insight from your global audience by translating your surveys into other languages.
- **[Define Default Settings](https://help.salesforce.com/s/articleView?id=xcloud.task_default_settings.htm&release=264.0.0&type=5)**  
    Define the default for email, language, engagement context, and invitation settings for your surveys.
- **[Share and Grant Access to Surveys](https://help.salesforce.com/s/articleView?id=xcloud.task_share_surveys_with_team_from_lightning_ui.htm&release=264.0.0&type=5)**  
    Collect feedback and collaborate on survey design by sharing surveys with your team.
- **[Delete a Survey](https://help.salesforce.com/s/articleView?id=xcloud.task_delete_survey.htm&release=264.0.0&type=5)**  
    Delete a survey that you no longer require.