---
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title: How Ranking Questions Work
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_average_rank_calculation.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_average_rank_calculation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a48400c28bac3286017e6af679120aff010f576fab46866733ffe477ae3e410c
description: The average rank of an item in a ranking question is calculated based on its weight and the number of responses in which the item has the same rank.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# How Ranking Questions Work

The average rank of an item in a ranking question is calculated based on its weight and the number of responses in which the item has the same rank.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small editions"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses</td></tr></tbody></table>

An item’s average weight is calculated using the formula: `w1p1 + w2p2 + w3p3 + w4p4 / total number of responses`, where “w” is the weight of a rank and “p” is the number of responses in which the item has the same rank. The item with the highest average weight has the highest average rank. The items with lower average weights have gradually lower ranks.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png)

Note When you add items to a ranking question, a weight is automatically applied to each item. When you customize the weight of a ranking item, make sure that the highest rank has the highest weight, and the lower ranks have lower weights. For example, if you have four ranking items, the values look like this.

 
| Rank | Weight |
| --- | --- |
| 1 | 4 |
| 2 | 3 |
| 3 | 2 |
| 4 | 1 |