---
schema_version: "1"
id: fa67a1a75688487d3e3757a8c53ddf7d02c5c4c9dd01f57e59b4e48b2c2d97dd
title: Natural Language Processing Dashboard
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_analytics_use_nlp_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_analytics_use_nlp_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f33da6523fe7f7ce3095966e7d9577d0192e6dde774e9a515b3929b417a2816c
description: Use the Natural Language Processing Insights dashboard to analyze survey responses and gain comprehensive insights into customer sentiments, extracted keyphrases, and entities. Monitor changes in customer sentiments over time and analyze keyphrases and entities that frequently appear in survey responses to make data-driven decisions and enhance customer satisfaction.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Natural Language Processing Dashboard

Use the Natural Language Processing Insights dashboard to analyze survey responses and gain comprehensive insights into customer sentiments, extracted keyphrases, and entities. Monitor changes in customer sentiments over time and analyze keyphrases and entities that frequently appear in survey responses to make data-driven decisions and enhance customer satisfaction.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for an additional cost in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions where Salesforce Surveys is enabled</td></tr></tbody></table>

![Natural Language Processing Dashboard](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/feedback_management/images/natural_language_processing_dashboard.png)

Use filters to view and analyze surveys based on completion time, country, entities, and sentiments, and compare them with another period. Use the charts to visualize the overall sentiment of survey results, identify frequently appearing keyphrases and entities for a selected period, and analyze the extracted keyphrases and entities to understand trends and patterns. Drill into the details for keyphrases or entities that you’re interested in. 

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png)

Note The Natural Language Processing Insights dashboard appears without sentiment insights if sentiment analysis isn’t enabled for the organization. For more details on enabling the sentiment analysis, see [Enable Sentiments](https://help.salesforce.com/s/articleView?id=xcloud.enable_sentiment_insights.htm&type=5&language=en_US)

Natural Language Processing Insights KPIs  
| Natural Language Processing Insights KPI | Description |
| --- | --- |
| Sentiment Overview | The total number of sentiments received for each Survey Response ID. |
| Extracted Keyphrase Analysis | The keyphrases extracted from survey responses for a selected period, the frequency of each extracted entity in that period, and the trend that shows the frequency change of a keyphrase over time. |
| Extracted Entity Analysis | The entities extracted from survey responses for a selected period, the frequency of each extracted entity in that period, and the trend that shows the frequency change of an entity over time. |
| Top Keyphrases | The list of the top 10 extracted keyphrases by frequency during the selected period. |
| vs Last period | Comparison with the previous period. Calculate the current count of extracted keyphrases or entities, and compare it with the count from the last period. |
| Top Entities | The list of the top 10 extracted entities by frequency during the selected period. |
| Details Table | The list of all the extracted entities or keyphrases, detailed information regarding a specific extracted entity or keyphrase, including its name, overall sentiment received, entity type, count of occurrences within the selected period, and any changes from the previous period. |