Deploy and Use Customer Lifecycle Analytics

Customer Lifecycle Analytics lets you surface survey response metrics anywhere in Salesforce and get instant insight into your customer right from where you work.

Required Editions

Available for an extra charge in Enterprise, Unlimited, and Developer editions with the Salesforce Feedback Management Starter and Growth licenses, and as an add-on license for the Survey Response Pack license

Deploy Customer Lifecycle Analytics
Before you create an app from the Customer Lifecycle Analytics template and use the dashboards, deploy Customer Lifecycle Analytics in your Salesforce org.
Use Customer Lifecycle Analytics Dashboards
You can use Customer Lifecycle Analytics Dashboards to gain actionable insights into your customers and answer key questions about your business.
Customer Lifecycle Analytics Base App
With the Salesforce Feedback Management Starter and Growth licenses, your Salesforce org is provisioned with five user licenses for the Customer Lifecycle Analytics Base App.
Customer Lifecycle Analytics with Tableau Next
Understand your customers and answer key business questions with Customer Lifecycle Analytics dashboards in Tableau Next.