--- schema_version: "1" id: c39e9f2f1c2eafb0e871c8b434d3551004d3af014ca26365c172557bed2be1a7 title: Compare the Supported Capabilities for Each License collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_add_on_license.md canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_add_on_license.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 29d9fc2ebe09620459e98d2892fe6f9e150528e14e8b394192171d62794855d8 description: Understand the capabilities provided in the three Salesforce Feedback Management licenses. products: - Feedback Management - Service Cloud - Cross Cloud release: "264" --- # Compare the Supported Capabilities for Each License Understand the capabilities provided in the three Salesforce Feedback Management licenses. Salesforce Feedback Management is available with these licenses. - Survey Response Pack - Feedback Management - Starter - Feedback Management - Growth Use the information in the tables to understand about the features available with each license.
Feature Benefit Survey Response Pack Feedback Management
Starter Growth
Create a standard survey Use a wide range of question types to keep your participants engaged. Yes Yes Yes
Create a basic survey Create a survey and embed in a custom app or on an external website using the Survey Response Connect API (Surveys Business APIs). No Yes Yes
Add an attachment question to the survey Let participants add attachments such as documents, images, and spreadsheets. No Yes Yes
Add a matrix question to the survey Participants select answers from the same set of choices for multiple questions. No Yes Yes
Apply branching logic Decide which page participants view next based on their previous responses. Yes Yes Yes
Embed a question in email Embed a question of the type Like or Dislike, Net Promoter Score (NPS), Rating, or Score in your survey invitation email. Yes Yes Yes
Send survey invitation by using the flow builder Use flows to send survey invitations to leads, contacts, and your Salesforce users. Yes Yes Yes
Configure the supported survey languages Customize the survey based on language preference of the participants. Yes Yes Yes
Receive responses

Receive responses during the entire license agreement period so that you can track the number of responses received by your Salesforce org.

Your Salesforce edition determines the limits on survey responses, survey invitations, and other Survey objects.

 1,000 per pack 100,000 responses. Get more responses with additional response packs. Unlimited
Use merge fields Add merge fields in your surveys to provide participants a personalized experience. Merge fields resolve information that's already available in your Salesforce org. No Yes Yes
Create page branching logic based on merge fields Use merge fields to define page branching logic. Create conditions that decide which survey pages participants can view based on the information that a merge field resolves. No Yes Yes
Create or update records based on participant responses Create or update records in your Salesforce org based on participant responses. Configure survey data maps to either map participant responses to object fields or populate fields with custom values. You can also map fields with information from the record associated with the invitation. No Yes Yes
Gather post-chat feedback Lets customers respond to a survey in the chat window at the end of a chat session on a website or on an Experience Cloud site. No Yes, for Experience Cloud sites only Yes
Embed a survey in a webpage Embed a survey in a webpage to allow visitors to respond to the survey. No Yes, for Experience Cloud sites only Yes
Track surveys sent across customer lifecycle Use Customer Lifecycle Maps to define the stages in a customer's lifecycle and add survey questions for each stage. Define whether the map is used to track NPS or the customer's satisfaction score. To gather actionable insights on these scores, use Customer Lifecycle Analytics. No No Yes
Get sentiment insights on responses to text-based survey questions Get insights into the sentiment behind text-based survey responses by using a data map and a Flow action or a Flow template No Yes Yes
Use Customer Lifecycle Analytics Use the Customer Lifecycle Analytics template to create your own apps and analyze the survey responses of your customers and employees. Yes, as an add-on license Yes, five user licenses Yes, five user licenses
Generative AI Surveys Use generative AI to quickly create surveys tailored to diverse needs and translate entire surveys or specific sections accurately. Generate summaries of survey responses with generative AI to extract insights and feedback. Use data maps to automatically create or update records, or send custom notifications whenever a summary is generated. No Yes Yes
Partially Completed Surveys Capture responses from partially completed surveys. No Yes Yes