CMS Content

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions

CMS content items are unique to each CMS workspace. You can create original content directly in a CMS workspace by using the CMS content editor, or import content to a workspace from another source. When you publish content, it’s shared with all channels associated with that CMS workspace. You can see how your content looks on your site and set up publication schedules to plan the delivery to your CMS channels.

Save time and space when you share content between enhanced CMS workspaces. To reuse content between workspaces without duplicating records, work with content shared from a source workspace to a target workspace in the Shared with Workspaces folder. After workspaces are shared, you can make copies of a shared content record and save it to a folder in a target enhanced CMS workspace.

Managed content and variants of managed content items are considered one content record. For example, a managed content item with three translations is one record. CMS content refers to content created and added to your CMS workspaces. You can add other kinds of content to an Experience Cloud site such as Salesforce CRM data. To work with content such as Salesforce files and libraries, Salesforce knowledge, or an external CMS, see Find Your Way Around Experience Workspaces.

Deliver personalized content to your audience with dynamic collections. In enhanced CMS workspaces, tag content with content taxonomy terms, and then create dynamic collections based on the tags.

• Types of CMS Content
  Every CMS workspace comes with standard content types. You can also create custom content types for your specific needs, like blog posts or product announcements. To create custom content types, use the Managed Content API or CMS Content Type Manager in AppExchange.
• Create and Manage CMS Content
  Create and edit content in your CMS and enhanced CMS workspaces without changing what's live in your CMS channels. In enhanced CMS workspaces, clone existing content records of any type, including the content's variants.
• Use Content from External Providers in Enhanced CMS Workspaces
  Connect your external content provider or digital asset management (DAM) system to Salesforce CMS to streamline content creation in enhanced CMS workspaces.
• Deploy and Set Up the CMS Base Data Kit
  Deploy and configure the CMS Base data kit to support semantic and AI-powered search. Deploy the data kit in a specific data space, and then configure settings such as transform frequency and search indexes. Data 360 ingests content metadata from Salesforce CMS to power these AI-driven search experiences.
• Apply Taxonomy Tags to Content
  When a content taxonomist creates a content taxonomy for your org, you search for tags and add them to the content record. Tag your enhanced CMS content with taxonomy tags, and then define conditions that automatically add content items to a dynamic collection.
• Work with Image Content in Salesforce CMS
  Updating your Salesforce CMS content with images is easy, and there’s lots of flexibility when you work with image references in other content.
• Publish Content to CMS Channels
  In CMS workspaces, publishing a content item makes it immediately available for use in all channels added to the workspace including site channels. If you publish a new version of content that's live, the existing live content is replaced with the new version. You can publish content immediately or schedule a later publication date.
• Unpublish Content from CMS Channels
  Remove content from published destinations and make it unavailable for use in CMS channels with manual unpublishing.
• Delete Content from a CMS Workspace
  As your business grows and changes, so does your content. To keep your CMS workspace tidy, delete content. Deleting a content item removes all versions and variants of the item from your workspace. The procedure to delete content from an enhanced CMS workspace differs from the procedure to delete content from a CMS workspace.
• Work with Extensions in Salesforce CMS
  Use extensions to add productivity tools to the content editor in an enhanced CMS workspace. Streamline your content workflow with generative AI tools, spell checkers, and translation services. Developers can build extensions for specific CMS content types.
• Add Videos to Content from the Rich Text Editor
  Embed video in rich text fields to enliven your content with product reviews, promotional videos, instructional walk-throughs, and more.
• Create Content Publication Schedules in Salesforce CMS
  Publish and unpublish Salesforce CMS content at designated dates and times.
• Export and Import Content with Salesforce CMS
  Get an overview of how to add content to a CMS or enhanced CMS workspace, or transfer content from one org to another. Learn more about how to format and handle content in some common use-case scenarios.
• Translate Salesforce CMS Content
  To meet the global demands of your business, offer your content in multiple languages. First, set up your CMS workspace with the languages you require. Then manage the content through the translation lifecycle, from draft to publish.
• Salesforce CMS Content Key
  The Salesforce CMS content key is a unique identifier that sticks with your content through version updates and across Salesforce orgs, sites, and components. You can use the content key to copy content between orgs, such as from sandbox to production, using the Salesforce CMS export and import feature.
• View CMS Content Details in Enhanced CMS Workspaces
  The content detail page in enhanced CMS workspaces gives a summary of a content item. If the content item has variants, you can switch between them from the left navigation menu. In the center column, see a quick view of the content. View content details, version history, and see where the content is published or referenced. Edit, publish, or unpublish, and run content workflows for your content.
• View Content Version History in Salesforce CMS
  On the content detail page, the Version History list shows all versions of a content item, its status, and the date and time it was last modified.