---
schema_version: "1"
id: 6d69e5fc0b1b40a9b09b686a53cfabf89a0d705a7764f45fb2cc6e481003d5a5
title: Process Partner and Point-of-Sale Return Transactions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/chrm-partner-pos-returns.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.chrm-partner-pos-returns.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5ace0d198dc523785671e163ab6876d5e0cf903492c9898a87bc3cc3c5398708
description: Capture and validate return transactions reported by partners—whether initiated by end customers or through direct partner returns. Automate inventory updates and ledger adjustments using data processing engines (DPEs) to streamline reconciliation and maintain accurate unsold inventory records.
products:
  - Partner Cloud
  - Cross Cloud
  - Manufacturing
release: "264"
---
# Process Partner and Point-of-Sale Return Transactions

Capture and validate return transactions reported by partners—whether initiated by end customers or through direct partner returns. Automate inventory updates and ledger adjustments using data processing engines (DPEs) to streamline reconciliation and maintain accurate unsold inventory records.

- **[Process Partner Returns Using Return Transactions](https://help.salesforce.com/s/articleView?id=xcloud.chrm-partner-returns.htm&release=264.0.0&type=5)**  
    Process partner return transactions using the Create Partner Unsold Inventory Records and Create Partner Unsold Inventory Records Based on Eligible Programs data processing engine (DPE) definitions. These DPEs automate the adjustment of partner unsold inventory by debiting inventory quantities when a partner return is recorded. This integration reduces manual effort, ensures accurate channel inventory levels, and improves reconciliation between transaction journals and Partner Unsold Inventory (PUI) records.
- **[Process Point of Sale Return Transactions for End Customer Returns](https://help.salesforce.com/s/articleView?id=xcloud.chrm-end-customer-returns.htm&release=264.0.0&type=5)**  
    Process point of sale return transactions reported by partners when end customers return products. Use the Process Point of Sale Return Transactions for End Customer Returns data processing engine (DPE) to capture return documents, validate return data, identify eligible returns, and update partner unsold inventory and related ledger records.