---
schema_version: "1"
id: 363bf87adc8d6ec63954c4288a302b3bb964ffd58f264d4ae75ef2fd781bd154
title: Change a Member Tier
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/change_a_member_tier.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.change_a_member_tier.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8507599d2e352c6972792723e8bc3c5ca11aae02cfb3ba2e992e45062b77f6ab
description: You can change a member’s tier manually from the loyalty program member list view or record page. These changes happen in real-time mode.
products:
  - Loyalty Management
release: "264"
---
# Change a Member Tier

You can change a member’s tier manually from the loyalty program member list view or record page. These changes happen in real-time mode.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in&nbsp;<strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Developer</strong>, and&nbsp;<strong>Unlimited</strong>&nbsp;Editions that have Loyalty Management enabled.</td></tr></tbody></table>

1. In the Loyalty Programs tab, select your loyalty program.
2. On the Setup tab, click **Loyalty Program Members**.
3. Select a loyalty program member, and click **Change member tier**.
4. Select a tier group that the member belongs to.
5. Select a new tier.
6. Select the reason for changing the member’s tier.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/images/icon_note.png)
    
    Note The default change reasons are Resolve Tier Conflict, VIP Member, and Based on Past Activities or Tier. However, you can add new values to the change reason.
7. Enter any comments associated with this particular change to a member's tier.
8. Click **Change**.