---
schema_version: "1"
id: de7dbd65ecc38e2c7eb2f20b36b55962d3eebe4f103b7f89c457d201ce49ad9a
title: Cancel a Redemption Transaction
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/cancel_multiple_redemption_transactions.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.cancel_multiple_redemption_transactions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 06eb8c1611cdc0394f080472862e6d4ff1ca9592f03772e28c3759a0d9e0d46a
description: You can reverse a redemption transaction for various reasons, such as a product return, a canceled order, and when a member wants to cancel a redemption. After you reverse a redemption transaction, the points redeemed by the member are credited back to the member.
products:
  - Loyalty Management
release: "264"
---
# Cancel a Redemption Transaction

You can reverse a redemption transaction for various reasons, such as a product return, a canceled order, and when a member wants to cancel a redemption. After you reverse a redemption transaction, the points redeemed by the member are credited back to the member.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in&nbsp;<strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Developer</strong>, and&nbsp;<strong>Unlimited</strong>&nbsp;Editions that have Loyalty Management enabled.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/images/icon_important.png)

Important Before admins set up automated processes to cancel transactions or service reps start managing customer queries related to transaction cancellation, make sure these prerequisites are available in the org. See [Prerequisites for Managing Member Transactions](https://help.salesforce.com/s/articleView?id=xcloud.loyalty_journal_prerequisities.htm&language=en_US).

You can only cancel the transaction journals whose status is Processed and that have Loyalty Ledger records associated with it. If you either delete or archive Loyalty Ledger records, you can't reverse the associated transaction journals.

1. From the Loyalty Management App navigation menu, click **Transaction Journals**.
2. Select a transaction journal with the redeemed points that you want to cancel, and click **Reverse Transaction**.
3. Select the expiration date on which the points credited back to the member must expire.
    
    If you have the Loyalty Management setting to automatically add the points expiration date for canceled redemptions turned on, you don’t need to specify an expiration date. The expiration date of the points credited back to the member is automatically set as the date on which the points were supposed to expire before the points were redeemed. If there are trace ledgers associated with the transaction journal, the system prioritizes the expiration date from the trace ledgers.
4. Select the category for reversing the transactions.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/images/icon_note.png)
    
    Note The default category is Product Returned, Order Canceled, and Accrual Cancellation Requested by Member. However, you can add new values to the category for canceling the transactions.
5. Enter any specific comments for reversing this particular transaction.
6. Click **Reverse Journal**.

After the transaction is reversed, a Redemption Reversal type transaction journal is created. The Redemption Reversal type transaction journal credits the points that were debited from the member by the reversed transaction. The member’s points balance is automatically updated if the settings to update member’s points balance in real time are turned on. If the settings aren’t turned on, the member’s points balances are updated by the Credit Non-Qualifying Points to Members and the Credit Qualifying Points to Members Data Processing Engine definitions.

#### See Also

- [Salesforce Help: Enable Consolidation of Fixed-Type, Non-Qualifying Points of Members in Batches](https://help.salesforce.com/s/articleView?id=xcloud.enable_points_consolidation.htm&release=264.0.0&type=5 "You can choose to consolidate member points in batches. After points are credited to members, you can run a Data Processing Engine definition to consolidate members’ fixed-type, non-qualifying points. You can run another Data Processing Engine definition to expire members’ fixed-type, non-qualifying points. When you enable this setting, the system adds two template Data Processing Engine definitions to your org.")
- [_Salesforce Help_: Enable Real-Time Update of Non-Qualifying Points Balance](https://help.salesforce.com/s/articleView?id=xcloud.loyalty_real_time_setting.htm&release=264.0.0&type=5 "To update non-qualifying points balance of members in real time, turn on real-time balance update setting in your Salesforce org.")
- [_Salesforce Help_: Enable Real-Time Update of Non-Qualifying Points Balance](https://help.salesforce.com/s/articleView?id=xcloud.expiration_date_calculation_setting.htm&release=264.0.0&type=5 "Enable a setting that automatically calculates the expiration date of fixed-type non-qualifying points that are credited back to members for canceled redemptions.")