---
schema_version: "1"
id: e8ba2c94039f36b517848622093ea91bdabb4f02c1fdd9b34ed9e1ef4cac7f93
title: Cancel a Redemption Transaction in Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/cancel_a_redemption_transaction_by_flowaction.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.cancel_a_redemption_transaction_by_flowaction.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 32d0ff2531c06dd823617a3e500f16cf88daa28a5e0c286549f2d2e262cc8980
description: Use the Cancel Redemption Transaction action in flows to revert a redemption transaction and credit points back to a member’s point balance. When you specify the transaction journal ID and cancellation reason, the action picks up the ledgers from the transaction journal and adds another transaction journal entry of the Redemption Cancellation journal type.
products:
  - Loyalty Management
release: "264"
---
# Cancel a Redemption Transaction in Flows

Use the Cancel Redemption Transaction action in flows to revert a redemption transaction and credit points back to a member’s point balance. When you specify the transaction journal ID and cancellation reason, the action picks up the ledgers from the transaction journal and adds another transaction journal entry of the Redemption Cancellation journal type.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in&nbsp;<strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Orgs that have the B2C - Loyalty, B2C - Loyalty Plus, B2B - Loyalty, Loyalty Management - Growth, or Loyalty Management - Advanced license enabled</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d38840e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38840e72 ">To create a flow:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38840e72 ">Manage Flows</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38840e72 ">To access Loyalty Management actions in Flows:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38840e72 ">Loyalty Management</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/images/icon_important.png)

Important Before admins set up automated processes to cancel transactions or service reps start managing customer queries related to transaction cancellation, make sure these prerequisites are available in the org. See [Prerequisites for Managing Member Transactions](https://help.salesforce.com/s/articleView?id=xcloud.loyalty_journal_prerequisities.htm&language=en_US).

1. From Setup, in the Quick Find box, search for Flows, and then select **Flows**.
2. Click **New Flow**.
3. Select a flow type, and then click **Next**.
4. Select a layout, and then click **Next**.
5. Click +.
6. Select **Action**.
7. In the Category section, select **Loyalty**.
8. Search for and select the **Cancel Redemption Transaction** action.
9. Enter a name and API name for the action.
10. Specify values for the input fields:
    
    - Transaction Journal ID
    - Reversal Category
    - Cancellation Reason
11. Click **Done**.
12. Save your changes, and then activate the flow.
    
    If you process a high volume of records in batches, use Batch Management jobs to ensure that records are processed in manageable chunks.