---
schema_version: "1"
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title: Best Practices and Guidelines for App Rating and Feedback Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/branded_apps_feedback_guidelines.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.branded_apps_feedback_guidelines.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 15bfeeb32a39a35abf1fee03f38ceeb1183598eaef51d96eafb77612457327ed
description: Here are guidelines on how to best engage with your users to ask them to rate and provide feedback for your app.
products:
  - Experiences
  - Mobile App
  - Cross Cloud
release: "264"
---
# Best Practices and Guidelines for App Rating and Feedback Requests

Here are guidelines on how to best engage with your users to ask them to rate and provide feedback for your app.

## Frequency

- Don’t ask users to rate your app too frequently, as it can cause user frustration and disinterest.
- Apple and Google allow asking users for a rating up to 3 times per app version (unofficial but widely experienced).

## Don’t interrupt

- Don’t prompt users for a rating and feedback as soon as the app starts up.
- Find the correct location and time to ask for a rating within the user experience.

## Give enough time

- Make sure users have logged in a certain number of times before asking for a rating.
- Make sure users have the opportunity to thoroughly experience your app before asking for a rating.

## Select users

- Ask for ratings and feedback from the most engaging users of your app.
- Identify users that haven’t experienced any issues while using your app for a rating and feedback. Selecting these users has a higher chance that they leave a positive review.

## Be transparent

- Use the system provided prompt to ask for a rating.
- Don’t ask questions (for example, do you like the app?) before presenting the rating prompt.

## User experience

- Don’t use a visible UI element (such as a button) that users must tap.
- If the app rating prompt quota is reached, the UI element can appear unresponsive.

## Testing

When you test a custom Lightning web component on an iOS Mobile Publisher app that uses AppReviewService API in production, you can only prompt an app review 3 times every 360 days.

#### See Also

- [_Apple_: Ratings and reviews](https://developer.apple.com/design/human-interface-guidelines/patterns/ratings-and-reviews/)
- [_Google_: Google Play In-App Reviews API](https://developer.android.com/guide/playcore/in-app-review)