---
schema_version: "1"
id: 25bb817fd1dd5f1634fd3c80fee87ee7189096d74974503fe52e261852045234
title: Service Console Considerations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/base_considerations_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.base_considerations_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2b8fee78e229296344c8cadad5497e6babda818a3af90defe5783b75beed052a
description: Service console is the app where customer service reps and supervisors work. Service Cloud comes with different versions of the service console.
products:
  - Cross Cloud
release: "264"
---
# Service Console Considerations

Service console is the app where customer service reps and supervisors work. Service Cloud comes with different versions of the service console.

In addition to the general considerations for choosing a console version, consider these guidelines for Salesforce products with Salesforce Foundations.

- If you haven’t chosen a service console version, we recommend that you use the Foundations Service Console.
- Consider only the console versions that support Salesforce products with Salesforce Foundations.

Compatible console versions depend on your Salesforce org’s initial edition and any subsequent upgrades to other editions.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-base-264-0-0-production-enus/cd97a2ff-8dc4-4a9d-a8f3-2c94cb4fdc33/images/icon_note.png)

Note To retain all existing Service functionality, orgs upgrading from Pro Suite to Sales Cloud Enterprise Edition need to purchase Service Cloud.

This table indicates which service console versions are supported (S) and which is available (A) by default under various scenarios. The available service console is automatically created for you.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Service console versions supported and available by default.">
      <caption>Service console versions supported and available by default.</caption>
      <colgroup>
        <col style="width:16.666666666666664%">
        <col style="width:16.666666666666664%">
        <col style="width:16.666666666666664%">
        <col style="width:16.666666666666664%">
        <col style="width:16.666666666666664%">
        <col style="width:16.666666666666664%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4095e74">Salesforce Product</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4095e77">Edition</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4095e80">Org Status</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4095e83">Foundations Service Console</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4095e86">Service Setup Assistant Console</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4095e90">Lightning Service Console</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Salesforce Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e74 ">
            <p style="margin-bottom:0;">Sales Cloud</p>
          </td>

          <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e77 ">
            <p style="margin-bottom:0;">Enterprise or Unlimited</p>
          </td>

          <td data-label="Org Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e80 ">
            <p style="margin-bottom:0;">Not an upgrade from Starter or Pro Suite</p>
          </td>

          <td data-label="Foundations Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e83 ">
            <p style="margin-bottom:0;">S, A</p>
          </td>

          <td data-label="Service Setup Assistant Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e86 ">
            <p style="margin-bottom:0;">S</p>
          </td>

          <td data-label="Lightning Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e90 ">
            <p style="margin-bottom:0;">X</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Salesforce Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e74 ">
            <p style="margin-bottom:0;">Service Cloud</p>
          </td>

          <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e77 ">
            <p style="margin-bottom:0;">Enterprise or Unlimited</p>
          </td>

          <td data-label="Org Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e80 ">
            <p style="margin-bottom:0;">Not an upgrade from Starter or Pro Suite</p>
          </td>

          <td data-label="Foundations Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e83 ">
            <p style="margin-bottom:0;">X</p>
          </td>

          <td data-label="Service Setup Assistant Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e86 ">
            <p style="margin-bottom:0;">S</p>
          </td>

          <td data-label="Lightning Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e90 ">
            <p style="margin-bottom:0;">S, A</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Salesforce Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e74 ">
            <p style="margin-bottom:0;">Sales &amp; Service Cloud</p>
          </td>

          <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e77 ">
            <p style="margin-bottom:0;">Enterprise or Unlimited</p>
          </td>

          <td data-label="Org Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e80 ">
            <p style="margin-bottom:0;">Not an upgrade from Starter or Pro Suite</p>
          </td>

          <td data-label="Foundations Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e83 ">
            <p style="margin-bottom:0;">X</p>
          </td>

          <td data-label="Service Setup Assistant Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e86 ">
            <p style="margin-bottom:0;">S</p>
          </td>

          <td data-label="Lightning Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e90 ">
            <p style="margin-bottom:0;">S, A</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Salesforce Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e74 ">
            <p style="margin-bottom:0;">Sales Cloud, Service Cloud</p>
          </td>

          <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e77 ">
            <p style="margin-bottom:0;">Enterprise, Unlimited, or Einstein 1</p>
          </td>

          <td data-label="Org Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e80 ">
            <p style="margin-bottom:0;">Upgraded from Pro Suite (applies specifically to Salesforce orgs created before
              August 21, 2024 in North America or August 22, 2024 in other regions)</p>
          </td>

          <td data-label="Foundations Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e83 ">
            <p style="margin-bottom:0;">S, A</p>
          </td>

          <td data-label="Service Setup Assistant Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e86 ">
            <p style="margin-bottom:0;">S</p>
          </td>

          <td data-label="Lightning Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e90 ">
            <p style="margin-bottom:0;">X</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Salesforce Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e74 ">
            <p style="margin-bottom:0;">Sales Cloud, Service Cloud</p>
          </td>

          <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e77 ">
            <p style="margin-bottom:0;">Enterprise, Unlimited, or Einstein 1</p>
          </td>

          <td data-label="Org Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e80 ">
            <p style="margin-bottom:0;">Upgraded from Pro Suite (applies specifically to Salesforce orgs created on or after
              August 21, 2024 in North America or August 22, 2024 in other regions) </p>
          </td>

          <td data-label="Foundations Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e83 ">
            <p style="margin-bottom:0;">S. A</p>
          </td>

          <td data-label="Service Setup Assistant Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e86 ">
            <p style="margin-bottom:0;">X</p>
          </td>

          <td data-label="Lightning Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e90 ">
            <p style="margin-bottom:0;">X</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Salesforce Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e74 ">
            <p style="margin-bottom:0;">Sales Cloud, Service Cloud, Sales &amp; Service Cloud</p>
          </td>

          <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e77 ">
            <p style="margin-bottom:0;">Enterprise, Unlimited, or Einstein 1</p>
          </td>

          <td data-label="Org Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e80 ">
            <p style="margin-bottom:0;">Upgraded from Starter</p>
          </td>

          <td data-label="Foundations Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e83 ">
            <p style="margin-bottom:0;">S, A</p>
          </td>

          <td data-label="Service Setup Assistant Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e86 ">
            <p style="margin-bottom:0;">X</p>
          </td>

          <td data-label="Lightning Service Console" class="slds-cell-wrap" style="vertical-align:top;" headers="d4095e90 ">
            <p style="margin-bottom:0;">X</p>
          </td>

        </tr>
      </tbody>
    </table>

#### See Also

- [Choosing the Right Service Console Version](https://help.salesforce.com/s/articleView?id=service.console_lex_service_choosing_version.htm&type=5&language=en_US)