---
schema_version: "1"
id: d9e7a764b822a0b43e07b5937148cec0c75b9afd099a2fd5fd5a4cafa1b29e33
title: View and Interpret Salesforce Backup Logs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/backup_restore_logs.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.backup_restore_logs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 17e16b3f9071f4abe4fced71e1f90e70988d70e7d0f4e9c6b38db947d40159f6
description: Follow these instructions to view logs in Salesforce Backup. These logs contain information about the status of various Salesforce Backup policies and activity.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# View and Interpret Salesforce Backup Logs

Follow these instructions to view logs in Salesforce Backup. These logs contain information about the status of various Salesforce Backup policies and activity.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with the Salesforce Backup &amp; Recover add-on license.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-setup-264-0-0-production-enus/6f21df35-9ea0-4f53-ac94-45c3b5dfd5bc/images/icon_note.png)

Note This content relates to Salesforce Backup. Read about Backup & Recover in [Own from Salesforce](https://help.salesforce.com/s/articleView?id=platform.own_from_salesforce.htm&type=5&language=en_US).

1. Click the Logs tab. You can review the time a job began and its status.
2. To see details about a backup or restore job, in the Log Name column, click an entry.
3. On the log detail page, review information about the job, including when it finished, the Run ID, its status, and the objects included in the backup or restore job.
    - For a list of all objects included in the job, select the All Objects tab.
    - If a job completes with errors, select the Objects with Errors tab. Use the Object Status column to identify the cause of the error.

Logs show the status of the backup for each object. If a backup is incomplete, you can review the logs to see errors on specific objects.

The `NOT_VISIBLE` status in the backup log indicates that an object isn’t visible to the service at the time that the backup process ran and wasn't backed up. When the service can’t back up an object, the most common issue is that the user running the backup doesn’t meet one or more of the required access conditions. Review all access settings for objects that show the `NOT_VISIBLE` status in logs. Correct any access gaps, then run the backup again.

- The user doesn’t have the required object-level permissions, such as read permission.
- The user initiating the backup, including automated users like Integration User, didn’t have the required licenses and permission sets.
- Not all special access rules for the object are met.
- The user has access to a custom object, but it’s in a managed package that isn’t site-wide.