---
schema_version: "1"
id: e22c332e1ed7d34bc0e6c8cf077c530871ff9d066f678fecea843512a4093bcc
title: Retry Failed Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/backup_recover_retry_restore.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.backup_recover_retry_restore.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 77451374254e60f68c74148084ad47405fb6b74854e498efa33f45c686fbc8bf
description: Review your restore results to identify records that failed, and then reattempt the restoration.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# Retry Failed Records

Review your restore results to identify records that failed, and then reattempt the restoration.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with the Backup &amp; Recover Data and Backup &amp; Recover Files add-on licenses</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d191673e74">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d191673e74 ">To run restore:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d191673e74 ">Run Restore</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d191673e74 ">To view restore results:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d191673e74 ">View Restore</td>

          </tr>
        </tbody>
      </table>

1. In the restore results, review the error messages and confirm if your org settings caused any of the errors. If so, update these settings to prevent the errors from repeating.
2. From the restore results, click **Retry Restore**. All the failed and partially failed records are added to a new restore activity.
3. Confirm that:
    1. You have the Modify All Data permission.
    2. Email Deliverability is disabled.
    3. Validation rules, triggers, and workflows are disabled.
4. Click **Restore**.

A new restore activity begins. When completed, the activity updates with the results.